Regional Vice President of Operations
Full-Time
Overview
Opportunity: Regional Vice President of Operations
HHM Hotels is seeking an experienced and strategic Regional Vice President of Operations to lead and oversee a prominent cluster of hotels within our DC/Maryland/Virgina portfolio. Your expertise will drive excellence in guest service, operational performance, and financial results across the cluster.
This role will report to the Senior Vice President of Operations and requires regular travel to other corporate offices and assigned hotels. The ideal candidate will be based in Washington DC, Maryland, or Virgina.
Your Focus
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards consistent with HHM Hotels core values.
- Supervise development of and revision to hotels’ business plans and annual budgets.
- Review and analyze financial reports, annual and monthly forecasts.
- Communicate strategic plans and periodic financial results to senior leaders, owners and other stakeholders in a clear and concise manner.
- Partner with above property and regional revenue and sales and marketing leaders to ensure maximization of revenues and profits, adherence to internal controls, optimization of productivity and a coordination of efforts towards achieving overall objectives.
- Assist and direct property leadership in revenue growth, market share performance and sales initiatives in coordination with the corporate support team to achieve positive outcomes.
- Provide leadership and mentorship consistent with HHM Hotels’ Core Values in the areas of setting goals, recognizing achievement and developing other leaders.
- Act as the liaison with the owners of the properties by establishing and maintaining effective relationships.
- Travel to attend corporate meetings, sales trips and serve on committees.
- Monitor quality assurance scores and/or guest feedback and communicate to and train general managers and associates accordingly.
- Follow sustainability guidelines and practices related to HHM Hotels’ EarthView program.
- Practice safe work habits.
- Perform other duties as requested by management.
Your Background and Skills
- Associate or Bachelor’s Degree in business, hospitality or a related field preferred.
- 5 to 10 years previous regional director operations experience with a multi-brand portfolio of hotels required, including select and full service properties required.
HHM Hotels Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Quarterly Bonuses and Incentives
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Requires standing for extended periods, walking, lifting up to 15 pounds, bending and reaching, stooping, kneeling, or crouching.
- Frequent travel is required.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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HHM Hotels - DC Metro Region
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
