Campos Eliseos 252, Chapultepec, Polanco
Mexico City,
11560
Mexico
Full-Time
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Mexico City is located off Reforma Boulevard in the stylish Polanco neighborhood where trend-seekers meet to explore chic shops, a fast- paced cultural landscape and tempting nightlife. It features custom details defining an extraordinary experience. Stay in style with sleek, fashionable furnishings and signature touches at our 237 sparkling guest rooms and suites. Keep the party going at the Living Room Bar featuring an exclusive, daring décor and the most innovative signature cocktail collection in the city.Perfect for work and play, W Mexico City offers everything you need spectacular event with fresh, innovative spaces. With 9 meeting studios totaling 7,700 square feet of space, we can set up events for anywhere from 10 to 340 guests.