Outlet Team Leader餐厅领班

Requirements

岗位职责/职位描述

1.Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。

2.Understand dietary requirements and offer appropriate suggestions.

了解健康食品的要求，并可以给出适当的建议。

3.By completing TBS checklist in product knowledge.

 能够达到TBS 产品知识的要求。

4.Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根据客人不同的国籍推荐菜单上的食品。

5.By knowing menu items of all other outlets to recommend guests to other outlets.

了解其他餐厅的菜肴，以便向客人推荐。

6.Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐厅及酒店其他部门的营业时间。

7.Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推荐其他具有吸引力的餐厅或场所。    

8.To actively check staff product knowledge on each shift.

在工作中随时检查员工的产品知识。

9.Check reservations for the day, ensuring that the restaurant & staff have tables ready and large bookings have been confirmed by phone.

检查餐厅，保证员工正确摆台，并致电确认预定。

10.By ensuring all staff are briefed for the details of the shift ahead.

确认所有的员工都提前了解自己工作的班次以及今天班次的预定情况和活动。

11.By completing TBS checklist on preparing the restaurant for service.

在餐厅备餐的过程中严格遵守技能标准。

12.To be actively involved in the duties of a food and beverage attendant and cashier while on duty, as well as supervising the service of all guests in the restaurant.

积极参与到日常的餐饮服务，并有效督导对客服务。

13.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Manager.

以积极的态度对待及解决客人投诉，并及时将客人反馈反映给经理。

14. Be aware of the restaurant & overall F&B targets for food, beverage, payroll & general expense costs.

了解整个餐饮部的食品，饮料，工资成本及其他杂项目成本的预算。

15.Ensuring the shift is reviewed and hand-overs and briefings are carried out.

确保每个班次的回顾，交接班及例会的召开。

16.Does any special assignment as assigned by the ADD Manager.

完成任何其他全日制西餐厅经理指派的工作。

What are we looking for? 

An Outlet Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!