IT Support Specialist

DESCRIPTION OF WORK:
Assists in the installation, operation and maintenance of computer hardware, operating systems, applications software and both data and voice communications relating to Casino gaming.

SPECIFIC RESPONSIBILITIES:
1. Maintain confidentiality of all systems, data and information.
2. Provide training/technical assistance to end users in resolving hardware and software
issues by fielding telephone calls, help desk tickets and email communication.
3. Document, track and monitor issues and relevant interactions with end users to facilitate a timely resolution.
4. Maintain records/logs of repairs, fixes and maintenance schedule.
5. Maintain network systems, network security and complete routine network activities.
6. Perform support systems activities such as backups, report generation, and problem resolution in a professional and accurate manner.
7. Assure that IT standards and operating procedures for all computers, networks, voice and data communications are maintained.
8. Install, test, monitor, upgrade, troubleshoot and repair computer systems, communications equipment, video equipment and peripherals.
9. Create and manage user accounts and access.
10. Complete other duties as assigned.

MINIMUM QUALIFICATIONS:
EDUCATION:
 High School Diploma or G.E.D. certificate

EXPERIENCE:
 Must have three or more years’ experience with Windows Operating Systems and Microsoft Office products.
Secondary Education may be substituted for experience as determined relevant by the IT Director.
 Experience in performing basic IT functions such as adding, modifying, or deleting users, objects or directories.
 Experience trouble shooting connection errors, computer errors and network errors.

KNOWLEDGE/ABILITY/SKILLS:
 Skills in maintaining and troubleshooting computer hardware; including personal computers, peripherals and data communication.

Ability to diagnose and resolve problems with personal computers, network connections, printers, and telephone equipment.
 Ability to effectively communicate both verbally and in writing with users, management, and staff.
 Knowledge of personal computer operating systems, telephone systems, networks and peripherals required.
 Must be able to lift 40 pounds.

NECESSARY SPECIAL REQUIREMENTS:
 Must be at least 18 years of age at time of hire.
 All employees must successfully pass a background investigation to be employed by the
Casino.
 Responsible for Compliance with the Casino’s Internal Control Policy & Procedure as it
relates to the position’s stated job description.

OCCUPATIONAL HAZARD:
In the entertainment industry, one may be subject to a work environment containing excessive
noise, smoke and stress.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is an accurate representation of the duties and requirements of the position.
This position is not listed to the duties listed in the job description.
Duties and responsiblities may be changed or expanded, to meet business needs of the company.