Jobs at Yaamava’ Resort & Casino at San Manuel

• EVS Attendant/ Casino Custodian (Housekeeping)

  Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Food and Beverage Attendant (Food & Beverage)

  Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

• Casino Manager on Duty (General Manager)

  This position is responsible for ensuring the highest standards of our guests' experience on the casino floor. If you possess an in-depth understanding of casino & resort operations, have exceptional "people skills" and are adept at resolving guest concerns - this job is perfect for you!

  Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. 

• Senior Manager Housekeeping (Assistant Director) (Housekeeping)

  This Housekeeping managerial position is located in the beautiful foothills of the San Bernardino Mountains, with an average temperature of 84 degrees, and with Lake Arrowhead, Big Bear Mountain & Palm Springs a short drive away. We offer exceptional benefits and invite you to join our team!

  The Senior Manager Housekeeping (Assistant Director), works with/under the direction of the Director of Housekeeping, to oversee the day-to-day operations of the Hotel Housekeeping Department. 

• Marketing Supervisor of Mobile App Loyalty (Sales & Marketing)

  This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!

  The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App. 

• Theater Operations Supervisor (Operations)

  Under the direction of the Manager, Theater Operations the Supervisor, Theater Operations is responsible for the day-to-day operations by providing optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava’ Resort & Casino standards. The Manager, Theater Operations plays a key role by providing the operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members. The Supervisor, Theater Operations also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.

• Retail Merchandise Coordinator (Operations)

  The Retail Merchandise Coordinator supports the Retail Buying team in the daily operational tasks, office duties, and field/vendor communications for their area of responsibility. The Retail Merchandise Coordinator possesses a general understanding of all Buying functions, including interdependencies with planning, allocation, and suppliers. The Retail Merchandise Coordinator uses a variety of computer programs to input and retrieve data. This position requires flexibility when situations change, displays a passion and energy for retail, as well as the ability to work as a team towards well-rounded results, increased sales and maximized profit margins.

• Customer Experience Liaison (Guest Services)

  Under the direction of the Casino Manager on Duty (MOD), the Customer Experience Liaison (CXL), will be responsible for enhancing the guest experience throughout the enterprise, ensuring service standards are maintained at an elevated level, and the quality of service provided by the enterprise is best in class. This individual will be assigned to a zone within the enterprise actively searching out service opportunities. The CXL will actively work with the MOD and CX divisions to improve overall company performance, reduce guest effort, and help to identify areas for service improvement.

• Utility Plant Operator II (Engineering/Maintenance)

  Under the direction of the Assistant Manager, Facilities, the Utility Plant Operator II, performs journeyman-level work related to the operation, installation, inspection, modification, remodeling and repair of boilers, chillers, cooling towers, pumps, blowers and all ancillary equipment and property associated with all Central Plant Utility Operations. The Utility Plant Operator II, also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.

• Facilities Supervisor (Engineering/Maintenance)

  Under the guidance of the Facilities Manager, the Facilities Supervisor is responsible for maintaining the building maintenance operations and critical systems support to sustain a Best in Class Casino and Hotel. This position provides guidance to the building maintenance and critical systems support team members. The Facilities Supervisor leads their team to complete all duties and meet or exceed all respective goals set forth by San Manuel Casino leadership and the Facilities Department.

• Senior Representative, Guest Services (Guest Services)

  Under the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. Responsibilities include promoting and encouraging Club Card membership by enrolling guests, maintaining account information, reprinting club cards, Guest Services redemption booths, greetings, Bus Counter oversight, crowd control, special events, applying free play, coupons, meal vouchers and match play. The Guest Services Senior Representatives are also responsible for reporting any illegal activity discovered i.e. pan handling, Title 31 violations, compulsive gambling concerns, medical emergencies and health and safety issues.

• Turquoise Premier Model (Food & Beverage)

  Under the direction of the Food & Beverage Supervisor, the Turquoise Premier Model (TPM) is responsible for elevating food and beverage hospitality and service up to the Yaamava’ Brand Standards, primarily in the premier venues. The Turquoise Premier Model provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhering to the Yaamava’ Brand Standards, the TPM provides upscale food and beverage service in the premier rooms, Y-Lounge, banquets, special events, and other Casino areas of operation as assigned.

• Spa Services Supervisor (Spa)

  Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

• Guest Services Relief Manager (Guest Services)

  The Relief Manager Guest Services will be responsible for overall shift operations, sales, and service ensuring excellence in all areas. The Relief Manager Guest Services will manage, supervise, mentor, motivate team members, and support daily service and operations as directed by department and company initiatives to complement enterprise goals while ensuring Yaamava’ Resort & Casino service best in-class standards are met. The location of this position is in the casino where the environment is fast-paced and exciting.  Work hours vary and include nights, weekends, and holidays to support 24/7 business operations.  

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