Host / Hostess

Job Summary: 

The Host/Hostess provides personal attention to guests, making them feel welcome and valued, and ensuring excellent customer service for a memorable first impression of our restaurants. 

Essential Duties and Responsibilities 

•Open and close the restaurant

•Assist scheduling associates to ensure adequate staff on the shift 

•Consistently greet and acknowledge guests while smiling and making eye contact 

•Respond to guest requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience

•Answer questions about menu items

•Check with customers to ensure that they are enjoying their meals

•Solve guest complaints and concerns in a friendly and positive manner. Handle all guest interactions with the highest level of hospitality and professionalism. 

•Ensure cleaning of work areas, tables, glasses, utensils and equipment

•Follow outlet policies, procedures and service standards

•Follow all safety and sanitation policies when handling food and beverage 

•Participate in teamwork and assist other departments when needed

•Ensure compliance to all hotel policies and procedures at all levels

•Any and all job duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

•Knowledge of restaurant operations and guest relations.

•Attentive, accountable and highly organized.

•Excellent interpersonal and communication skills.

•Excellent guest service oriented.

Education/Experience

Ability to read, write and speak English fluently, High school diploma or general education degree (GED).  One-two year food service experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Other

Ability to work a flexible schedule, including early shifts, weekends and holidays.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The employee must occasionally lift and/or move up to 50 pounds.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand for long periods of time. The employee is frequently required to use hands to finger, handle, or feel; and reach with hands and arms.   The employee is required to use close vision, distance vision and peripheral vision.