Photo of Ace Hotel & Swim Club, Palm Springs, CA

Front Desk Agent

Ace Hotel & Swim Club

701 E Palm Canyon Dr
Palm Springs, CA 92264

176 Room Hotel
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Compensation: $20.00 per hour, Temps plein

Join Our Team as a Front Desk Agent! 

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine. 

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.  
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members. 
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns. 
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs. 
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed. 

EDUCATION & EXPERIENCE

  • High school diploma or equivalent; experience in a hotel or related field preferred. 
  • Familiarity with hotel management software and Microsoft Office suite. 

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

Property Information

Application deadline for Colorado positions:
Publié Le 8 Avril 2025

Ace Hotel & Swim Club

Profile

We found a neglected treasure — a mid-century desert modern former Westward Ho with a Denny’s — dusted it off, gave it some love and made it into Ace Hotel & Swim Club. Our 170-room hotel, spa and resort in Palm Springs, California is within biking distance of downtown and close to cool stuff like Joshua Tree, the Salton Sea, Salvation Mountain, all kinds of historic desert modern architecture and tons of great vintage shopping. It's also the best place in Palm Springs to get a laid-back massage or natural treatment at the Feel Good Spa, by the pool or in your room.

Two big pools, a vintage photobooth, award-winning room service, free WiFi and a gym round out the basics. Bring your kids, bring your dog— we're family and pet-friendly. There is a big event space where you can get married, throw a party or have a big-deal meeting. Since the hotel is embedded in one of the best landscapes on Earth, we go to great ends to protect it. 

The design is organic and bohemian. Some rooms have a garden patio and some have a fireplace. Some have record players and old vinyl you can play in your room and take home with you for a few bones. There are also communal fireplaces located throughout the hotel. There's fragrant shampoo from Rudy's Barbershop, and minibars with really addictive caramel popcorn.

We collaborate with friends to curate amazing music for the lobby and poolside, and on weekends there's a DJ scene at the pool. Almost every night there's something going on at the Amigo Room bar — live music, DJs, bingo, crafting, karaoke and the occasional special event like our annual Craft Beer Fest. And it's open late, so join the party whenever. We also throw parties with live music and DJs during Coachella, Gay Pride, White Party and Dinah Shore. And that's not all— check our events calendar or give the front desk a call to see what else we've got up our sleeve. 


 

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