Hotel Operations Supervisor

OPERATIONS SUPERVISOR

Shashi Group, LLC is a hotel ownership, development, and management company with active properties in the San Francisco Bay Area and plans to further expand its geographic reach. With 5 distinctive properties, both branded and boutique, Shashi is well situated in the Silicon Valley market. At Shashi Group, we’re culture focused. We believe in empowering each team member to continue to grow and learn to set and achieve new goals. We operate on a simple but essential belief: when you succeed, we thrive.

At Shashi Group we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with us.

Shashi Hotel Group is currently searching for an Operations Supervisor for to join our growing team. 

The main function of the Operations Supervisor will be to oversee the hotel's operations. You will develop and implement strategies that will ensure the hotel delivers positive experiences exceeding the guest's expectations.

ESSENTIAL FUNCTIONS: 

• Develop and implement strategies that will ensure a positive experience that exceeds guest’s expectations
• Work collaboratively with all department Supervisors to make sure operations are running smoothly
• Anticipate all guest needs and respond promptly & accordingly
• Establish and maintain standards for staff performance and customer service
• Maintain full knowledge of all inner working of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events and more
• Staff the hotel appropriately, including call offs and PTO requests
• Conduct meetings to ensure that all departments are in working order
• Recruit, train and monitor staff performance
• Handle individual and institutional client relations, inventory control, night audit and payroll.
• Front office responsibilities include answering telephones, entering reservations into Lightspeed and following through with guest requests.
• Inspecting Guest Rooms on weekends, not limited to VIPs, show rooms, and Elite rooms
• Respond to guestVoice, GXP CEC, and other inquires

Job Requirements:

• 3+ yrs exp. as an Operations Supervisor in the hospitality industry
• Keen understanding of all the inner working of a hotel
• Excellent organizational skills
• Strong leadership skills
• High level of responsibility and accountability
• Strong management, communication, and organizational skills
• Must be flexible with schedule. Will work holidays, weekdays and weekends, morning, afternoon and evening shifts

Shashi Group is an inclusive environment. We are an equal opportunity employer and will select a candidate based on job-related qualifications without regard to race, color, creed, national origin, ancestry, citizenship status, sex, gender (including gender identity and gender expression), marital status, sexual orientation, pregnancy, age, religion, medical condition (including genetic characteristics), genetic information, physical or mental disability, military service or veteran status, or any other basis protected by state law, federal law, or local ordinance.