Spa Coordinator

Enrich Your Career. Celebrate Creativity.

We welcome enthusiastic individuals to join our team of dedicated professionals who are passionate about providing a personalized coastal luxury experience to our guests. Our team members are empowered to craft unforgettable moments and create enduring memories with every interaction.

Since 1948, Surf & Sand Resort Laguna Beach has been an iconic oceanfront landmark in the community. As an integral part of JC Resorts, a family-owned company and distinguished leader in managing and operating premier golf and resort destinations, we provide competitive and progressive benefits including complimentary meals, hotel/golf/spa discounts, employee recognition programs and more!

To complete an APPLICATION please click on the following website: https://apply.jobappnetwork.com/surf-sand-careers/en

Or contact the Human Resources office direct line 949-376-2764 anytime for additional information.

The SPA COORDINATOR is responsible to greet, accommodate and facilitate guest check-in and check-out of the spa by providing friendly, efficient and effective service while supporting the day-to-day cleaning of the Spa, including removing trash, soiled linen and recycles and maintaining clean linen and product supplies.

The expected base wage range for this position is: $19 per hour. This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.

ESSENTIAL DUTIES:

• To greet guests with proper salutation, a smile and offer them a tour of the Spa facility.
• To escort guests to locker rooms explaining services and amenities.
• To clean, maintain, and restock bathrooms, locker rooms, showers and all public areas of the Spa.
• To accommodate guest needs by booking, confirming or changing appointments, as needed.
• To obtain correct guest contact information, including e-mail addresses, and enter it accurately into Spa Soft on a daily basis.
• To assess and correct any scheduling conflicts, guest challenges or problems and to refer to the Spa Manager, as needed.
• To answer the phone and book appointments and/or relay messages, as needed.
• To effectively offer service upgrades and promotions in order to enhance the guest experience.
• To have a thorough understanding of all spa treatments as well as their benefits.
• To effectively explain and promote all spa services to guests.
• To provide current and detailed information about all hotel departments, services and hours of operation.
• To keep an accurate cash bank, including making change and handling sales transactions.
• To check guests out in a timely, accurate and professional manner, offering to schedule future appointments as well as collecting guest comment cards.
• To meet established retail sales goals.
• To attend retail sales training and product knowledge as deemed necessary.
• To follow all opening and closing procedures as established within departmental guidelines.
• To participate in staff meetings, training and team efforts.
• To log lost and found items in accordance with established lost and found policy.
• To understand and respond to all customer needs and requests in a timely and professional manner.
• To maintain organization and necessary supplies at Front Desk, Spa, locker rooms and relaxation area.
• To conduct monthly inventory counts, as directed.
• To assist the Spa Department, as needed, to maintain a productive and cohesive work environment.

QUALIFICATIONS: High School diploma or equivalent required. English fluency required. Must have CPR certification. Requires basic math and accounting skills and excellent interpersonal skills. Must be computer literate. Prior experience with property management system preferred. Must display knowledge of currently accepted business telephone etiquette. Must have at least two years of experience working in a service-related industry. Cashier, computer, hotel/spa experience preferred. 

SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable. Must be able to work to deadlines.

PHYSICAL/MENTAL DEMANDS: Stands/walks approximately 30% of shift. Sits at desk or in meetings approximately 90% of shift. Uses personal computer approximately 60-70% of shift. Occasionally required to handle and move objects weighing up to 40 lbs. over short distances. Moderate to heavy use of phones, daily. Frequent use of stairs, daily. Requires extensive reading and computation. Fast-paced work environment. Guest facing position that may handle conflict and/or encounter individuals who may be upset and emotional at times.

TRAVEL: This position is not expected to travel for work.

REMOTE WORK: This position is not eligible to work remotely. The candidate must be able to work in-person during normal business hours.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Surf & Sand Resort Laguna Beach proudly holds accolades such as being named one of Condé Nast Traveler Readers' Choice Awards' Top Resorts in Southern California, recognized by Travel + Leisure’s World’s Best, and is a distinguished member of Preferred Hotels and Resorts, boasting an esteemed AAA Four Diamond rating for over two decades.

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651
www.surfandsandresort.com HR direct line: (949) 376-2764