Pool Front Desk Agent

Join Our Poolside Team as a Front Desk Attendant!

Are you a friendly, outgoing individual who loves creating exceptional experiences? Do you enjoy working in a fast-paced environment while staying close to the action? We’re looking for a dynamic Front Desk Attendant to join our team at the poolside, where the fun never stops!

As the first point of contact for our guests, you'll have the unique opportunity to create a memorable arrival and departure experience while working in one of the most exciting and vibrant parts of our property — the pool area!

**SEASONAL POSITION May - September**

Potential for FT opportunities after the pool season

$16 to $18 per hour DOE

• Welcome Guests with a Splash! Greet and assist guests with check-ins and check-outs, making their experience smooth, fun, and memorable.
• Guest Experience Rockstar: Ensure complete guest satisfaction by anticipating and addressing their needs in a friendly and courteous manner.
• Reservation Master: Handle reservations, including over the phone and in-person bookings, and provide guests with all the information they need about our poolside services.
• Handle Concerns with Grace: Address guest concerns and inquiries, from poolside service to local dining recommendations, ensuring that every guest leaves happy.
• Coordinate the Fun: Assist guests with requests, book poolside reservations, and provide helpful directions to nearby attractions and services.
• Manage the Poolside Scene: Keep the front desk area neat and clean while ensuring guests have access to all the information they need about pool hours, events, and facilities.
• Team Player: Collaborate with other departments to ensure the best possible experience for guests, from housekeeping to food & beverage.
• Safety First: Understand and follow all emergency procedures related to pool and resort safety to maintain a safe environment for everyone.
• Upsell with Style: Drive the revenue management process by promoting poolside amenities and services.

• Passion for Hospitality: Previous experience in hospitality is a plus, but a positive attitude and willingness to learn is just as important.
• Strong Communication Skills: You’ll be the voice of the pool, so being able to communicate clearly and effectively is key!
• Tech-Savvy: Basic computer skills to assist with guest reservations and check-in/check-out processes.
• Multitasker Extraordinaire: The ability to juggle multiple tasks in a busy, poolside environment while keeping your cool.
• Confidentiality & Professionalism: Ability to maintain privacy and handle sensitive guest information with care.

• Work by the Pool: Enjoy the sunshine and upbeat atmosphere while assisting guests from poolside.
• Exciting Atmosphere: No two days are the same in a resort setting—expect variety, excitement, and plenty of guest interaction.
• Team Spirit: Be part of a fun, supportive, and dynamic team that is dedicated to creating the ultimate guest experience.
• Training & Growth: We invest in our employees by offering training opportunities in guest service, safety, and other essential hospitality skills.

• Must be able to move around the pool area, assist guests, and occasionally lift up to 25 pounds.
• Ability to work in a variety of temperatures and conditions (hot sun, cool evenings, or occasional rain).
• Comfortable standing or sitting for extended periods.

Are you ready to make a splash? Apply now to join our team and help create unforgettable experiences by the pool!