Front Desk Agent / Night Audit

We are a dynamic hospitality management company committed to creating unforgettable experiences for our associates, guests, owners, and communities. At the core of our work is the belief in caring for people, enabling them to be their best. If you share our passion for service, we want to hear from you!

Job Summary:

As a Night Auditor, you will play a key role in ensuring the financial accuracy and integrity of hotel operations. You will be responsible for auditing, balancing, and reporting on various hotel departments such as food & beverage outlets, rooms/front desk, gift shop, and more. Your work will ensure timely and accurate financial reporting, adherence to company policies and procedures, and help prevent fraud.

Key Responsibilities:

• Audit, balance, and report on cash and credit transactions in food & beverage outlets (e.g., restaurants, lounges, banquets). This includes reviewing checks, over/short figures, deposits, tally sheets, house charges, promotional materials, postings, etc., and resetting registers for accurate information.

• Audit, balance, post, and report on front desk operations, including room charges, phone calls, deposits, taxes, disputed charges, adjustments, corrections, over/short figures, and zero balance folios. Ensure proper cash handling procedures are followed.

• Audit and prepare room information reports to provide rooms management with key performance insights.

• Prepare and enter statistics and income journal sheets to assist with the creation of daily reports.

• Balance and close all bank ticket codes on a daily basis.

• Run the night audit finalization process to ensure all revenues are in balance.

• Perform Front Desk Clerk duties, including express checkouts, as needed.

Education & Experience:

• High School Diploma or equivalent experience.

• Accounting background is preferred but not required.

• Ability to operate a Personal Computer, Cash Register, and Calculator.

• Strong ability to compile and analyze facts and figures.

• Excellent telephone etiquette and guest relations skills.

Physical Requirements:

• Ability to lift files and papers up to 5 lbs. 50% of the time. May lift luggage up to 50 lbs.

• Mobility: Ability to move between front desk, PBX, accounting, and other hotel areas 15-20% of the time.

• Ability to bend, lift, and remain standing or walking for the duration of the shift.

Equal Opportunity Employer (M/F/D/V)