Room Attendant

Description

Room Attendant 

At The Shelby, we don't just maintain the cleanliness of our facilities—we craft unforgettable experiences. As a Room Attendant, you'll play a key role in creating memorable moments for our guests by ensuring that all Guest Rooms and Hallways are in top condition. Your commitment to ongoing cleanliness, disinfection, sanitation, and attention to detail will keep everything running smoothly, in line with hotel and brand standards. More than just a cleaner, you'll contribute to a seamless and comfortable guest experience, turning ordinary stays into extraordinary memories through exceptional service and genuine connections. 

ABOUT OUR COMPANY 

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.    

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.    

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. https://www.springboardhospitality.com

VOCO, an IHG Hotel  

VOCO, IHG’s fastest-ever global brand expansion, embodies its Latin roots with the meaning “to invite” and “call together,” reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale, while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches, combined with a relaxed, unstuffy atmosphere that promises memorable experiences.  

VOCO - The Shelby Myrtle Beach blends modern elegance with coastal charm, offering guests an unforgettable stay. Our boutique hotel promises personalized service, stunning accommodations, and a warm, inviting atmosphere. We’re not just a place to stay; we’re a destination that celebrates the unique spirit of Myrtle Beach. 

Renovation to be completed by Spring 2025. 

ABOUT THE ROLE  

This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift. 

SCOPE OF WORK + TEAM 

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager  

• Supports Housekeeping team  

RESPONSIBILITIES  

• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects. 

• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner. 

• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner. 

• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris 

• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner. 

• Clean bathroom counters, floors, showers/tub in the prescribed manner. 

• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor. 

• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor. 

• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management. 

Qualifications 

EXPERIENCE: 

Prior Experience: 

• 1+ years Previous housekeeping experience. 

Subject Expertise: 

•  Report any unusual occurrences and/or request to Supervisor. 

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook. 

• Must be able to effectively communicate to guests, management, and coworkers 

• Must be able to follow directions with attention to detail, speed and accuracy 

• Must be a team player with the ability to work under minimal supervision 

• Must be able to multi-task in a fast-paced work environment 

• Flexible and long hours sometimes required. 

• Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. 

• Ability to stand for the entire shift. 

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. 

• Must be able to multitask and prioritize departmental functions to meet deadlines. 

• Must be able to exercise confidentiality and discretion. 

OTHER EXPECTATIONS: 

• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook. 

• Demonstrate a working knowledge of all company safety and security procedures. 

• Hours Required: Must primarily work during Springboard Hospitality business hours, while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required. 

Benefits: 

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes: 

Full Time Benefits 

• Competitive Base Salary 

• Vacation 

• Medical, Dental, Vision, Life, Pet Insurance 

• 401K 

• Costco Membership 

• Bereavement Leave 

• Management Contract Referral Program 

• Education Assistance 

Additional Per Position 

• Employee Rates at all of Springboard Hospitality’s 35+ Hotels 

• Associate of the Month/Quarter & Company-wide Associate of the Year Programs 

• Associate Referral Bonus Program 

Springboard Hospitality Core Values: 

• CONNECTED. We are plugged into people, technology and the cutting edge of culture. 

• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation. 

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand. 

• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve. 

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment. 

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.