Photo of Capitol Hill Hotel Washington DC, Washington, DC

Guest Service Agent

Capitol Hill Hotel Washington DC

200 C Street SE
Washington, DC 20003

153 Room Hotel
Géré par HHM Hotels
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Compensation: $19.00 to $20.00 per hour, Temps plein

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 30 Mars 2025

Capitol Hill Hotel Washington DC

Our Elegant Hotel 

Travelers will discover the tranquil beauty of the Capitol Hill Historic District in one of the most centrally located hotels in Washington D.C. Elegant and intimate, Capitol Hill Hotel is a home away from home in the heart of the nation’s capital, tucked away amidst the charming brick rowhouses of a residential neighborhood yet just a short walk away from Washington’s most important sites, including the Capitol Building, Supreme Court, Library of Congress, and the National Mall.

As one of the renovated hotels in Washington D.C., Capitol Hill Hotel effortlessly blends classic Federal style with chic modernity. Design elements such as cherry blossom motifs, vintage-style political cartoon art, and traditional wainscoting draw from the historic provenance of the city while speaking to the metropolitan dynamism that has marked Washington’s recent growth.

With 153 spacious and well-appointed guest rooms and more than 2,000 square feet of meeting and event spaces, our boutique hotel in Washington DC offers everything guests need for a short trip or extended stay in Washington D.C., including Wi-Fi Internet access and daily continental breakfast. From our boutique hotel, a walk in any direction reveals both historic grandeur and cutting-edge modern culture. Whether guests are exploring Washington D.C.’s majestic landmarks, discovering the diversity of local restaurants and artisans, or traveling on business to The Hill, marvel at a city that stands at the crossroads of America’s past and future.

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