Front Office Agent - RV Park

Description

PURPOSE:

The office staff ensures that the office is properly cleaned, stocked, and prepared according to policy, along with assisting RV guests so they have a great experience.

ESSENTIAL FUNCTIONS:

• Answering phone calls in a timely manner
• Taking reservations by phone & in person
• Helping guests at window with questions & checking in
• Keeping everything tidy in office.
• Checking on & cleaning (when necessary) the restrooms regularly
• Report any missing/found articles to Manager.
• Always respond in a friendly, helpful, and courteous manner to guest, fellow employees. and manager.  Report all guest issues and complaints to the Manager.

NON-ESSENTIAL FUNCTIONS:

• Perform special project and other responsibilities as assigned.

OTHER PERSONNEL ISSUES:

• Abide by payroll policies, procedures (timecards), Meals, and Rest Periods policy and OLS Rules of Conduct.
• Demonstrate a working knowledge of all RV safety and security procedures as required maintaining a secure and safe environment for Team Members as well as guest.
• Report any unusual occurrences and/or request to the Manager.
• Read and abide by all the regulations and rules of conduct stated in the Team Member Handbook.  This is a non-smoking property

JOB REQUIREMENTS:

Education:  No formal education needed

Experience:  Prior RV experience desirable

Skills and Abilities:  Must be able to communicate in English, self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with the guests.

Qualifications