General Manager

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The General Manager is responsible for providing the vision and imagination as well as facilitating and implementing the planning, communication, administration and financial controls resulting in the maximization of occupancy, revenue and cash flow of the overnight guest experience at the Williamsburg Inn. Ensures exceptional guest service while continually working to exceed guest expectations. Acts as a leader in the development and motivation of the management staff and creates a work environment that focuses on respect and well being of employees, resulting in exceptional levels of employee performance and satisfaction. Effectively partners with other business unit heads in sharing and resolving common strategic and operating problems. Maintaining all programs required by The Forbes Standards.

Essential Functions:

1. Full responsibility for the day-to-day operations of the hotel

2. Create an operating environment that assures consistent guest satisfaction and seamless operational functionality throughout all hours.

3. Monitors the performance of the hotel through verification and analysis of guest satisfaction systems Such as Revinate and Medallia and financial reports. Initiate corrective action as needed.

4. Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action as needed.

5. Develop accurate and aggressive long and short-range financial objectives consistent with the ownership’s mission.

6. Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, alongside the HR department.

7. Develop and maintain an innovative, forward-thinking team attitude, driven to improvement.

8. Develop, grow, and mentor team members and junior managers.

9. Create a strong, open minded management culture throughout entire hotel

10. Develops, implements and monitors policy, guidelines and standards and is responsible for the proper training of all employees in the established standards of service to ensure the highest levels of guest satisfaction.

11. Oversees the hiring, training, evaluating and discipline of staff, ensuring that fair and legal practices are followed and that the Collective Bargaining Agreement is followed

12. Partners with other Business Unit Heads of the organization to share, brainstorm and develop mutual strategies to resolve operating problems.

13. Responsible for adherence to policies and procedures as set forth by the Company relating to employment, environmental health and safety as well as laws relating to the operation

14. Conducts a weekly communications meeting with key reports to insure all are aware of goals, objectives and activities within the resort and department.

15. Represents the Williamsburg Inn in a helpful and hospitable manner to promote goodwill and protect its resources.

16. Liaison with the Forbes Inspectors ensuring that all requirements are met throughout the year

17. Coordinates all training for Forbes

Supervision to be Exercised:

Direct: Assistant General Manager, Executive Housekeeper, Guest Service Managers, Bell Staff, Florist, Oversight of the Spa; Indirect: Concierge Manager

Required Education and Experience: