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F&B Supervisor

Desert Diamond Casinos

7350 S Nogales Hwy
Tucson, AZ 85756

Gaming Company
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Position Summary

Under direct supervision of the F&B Shift Manager, maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Follows, understands and consistently enforces Arizona Title 4 Liquor Laws, and Tohono O’odham Gaming Enterprise (TOGE) Internal Controls (ICs). 

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •     Responsible for training, development, and overseeing the daily operational functions of the F&B Front of the House Intern.
  •     Responsible for providing exceptional service to all guests in a friendly, efficient manner.
  •     Responsible for quality control and consistent presentation of items being served
  •     Responsible for effective communication with Management, team members, staff and other departments.
  •     Responsible for attending and contributing in Supervisor/Management meetings, required to keep informed for continued growth and development.
  •     Ability to efficiently and effectively order from procurement system.
  •     Ability and knowledge to create schedules to suffice business needs 
  •     Maintains and organizes par levels for all product ordered.
  •     Maintains up to date attendance records for staff.
  •     Maintains self as a leader with high levels of integrity and acts in the best interest of the enterprise.
  •     Monitors and maintains team members time records with effective labor results.
  •     Assists in the daily operations in an efficient, cost effective, and labor effective manner.
  •     Conducts fair performance evaluations on subordinates.
  •     Effectively trains staff members with consistent positive results.
  •     Knowledge of profit and loss statements, ability to present variances.
  •     Works closely with other departments to ensure outstanding service is provided for our guests.
  •     Recognizes that each team member is a representative of Desert Diamond Casino and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of every person (guests and team members).
  •     Recognizes that management has certain personal responsibilities, which affect the operational efficiency of the Casino; maintains proper attendance in accordance with Casino policy.
  •     Builds strong cohesive team by creating an environment of teamwork and lateral service.
  •     Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED preferred plus one (1) year supervisory dining room, beverage, or food service experience; or six (6) months minimum in an F&B Front of the House Intern position. Must have experience in cash handling and alcohol enforcement. Must be able to obtain a Food Handler’s card. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and TIPS certification in alcoholic management and obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •     Must have high energy and motivated personality and encompass positive, motivating leadership qualities.
  •     Knowledge of dining, buffet and food maintenance operations and customer service.
  •     Knowledge of all menu items including entrees, side dishes, beverages and desserts
  •     Knowledge of Point of Sale (POS) systems.
  •     Knowledge of procurement systems.
  •     Knowledge of supervisory techniques.
  •     Ability to communicate effectively in the English language, both verbally and in writing with other team members and guests.
  •     Ability to service guests in a positive and professional approachable manner.
  •     Ability to follow instructions and work in a stressful and busy environment.
  •     Ability to carry out detailed, but uninvolved written and oral instructions.
  •     Ability to lead in a team environment and cooperate with team members.
  •     Ability to effectively resolve guest’s concerns in a timely manner.
  •     Assigns duties, responsibilities, and work stations to team members in accordance with work requirements.
  •     Skill in interpersonal and customer relations
  •     Must present a neat and professional appearance
  •     Must present self with professional phone and radio etiquette

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a restaurant and casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays, and/or weekend work are required. Extended hours and irregular shifts may also be required.

    • Publié Le 9 Janvier 2025

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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