Front Desk - Supervisor

Qualifications Required:

• College degree or coursework in hospitality related fields preferred.

• At least 3 years of progressive experience in a hotel or a related field required.

• Supervisory Experience is needed

• Prior OPERA PMS or compatible platform experience is required.

• Proficient computer skills, including Google Applications (Gmail

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.

• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching; may occasionally require lifting guest luggages.

• Must be flexible to work variable shifts (days, nights, overnights). Work schedule varies and may include working on holidays, and weekends.

• Fluency in English is a must and additional language competency is a plus.

Job Type: Full-time 

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Maintain a friendly and warm demeanor and provide excellent customer relations, with confidentiality and discretion.

• Assist guests with check-in and check-out processes (Register guests, verify registration, issue room keys and provide information on hotel services and room location)

• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.

• Review monthly P&L’s with the General Manager and Department Managers and assist with monthly forecasting.

• Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests.

• Resolve customer complaints,and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.

• Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.

• Review correspondence from guests and incident logs and direct staff according to information obtained.

• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

• Preparing and adjusting weekly work schedules in accordance with staffing guidelines and labor forecasts;

• Ensuring the safety of people, goods entrusted to you, safes and cash registers.

• Implementing and monitoring corrective actions under the framework of work practices reviews.

• Participating in and facilitating audits carried out by internal or external auditors.

• Ensuring operating procedures are followed in terms of professional practices and techniques (check-in and check-out...)

• Supervising the distribution of the tasks for different roles and supervising daily tasks for each role based on business needs and events.

• Supervising actions that require coordination with other departments depending on customer needs (priority, relocation, change, etc.)

• Ensuring customer complaints are handled expeditiously and addressed with the utmost care and professionalism. 

• Identifying employee training needs and training your team on changes in working practices and techniques.

• Up-sell rooms where possible to maximize revenue.

• Actively participating in department meetings and working closely with department heads.