Restaurant Expeditor

Opportunity:  Restaurant Expeditor

Ensure all food is prepared at the appropriate time and delivered to the correct guest in a timely and efficient manner.

Restaurant Server – Restaurant Captain – Restaurant Manager 

• Serve as primary point of contact between front-of-house and back-of-house
• Receive order tickets from servers and call them in to kitchen
• Ensure all allergies and dietary restrictions are highlighted on order tickets and communicated to kitchen staff
• “Fire” courses with chef at appropriate time
• Direct food runners when to pick up dishes and where to deliver them
• Ensure food runners have memorized table and seat numbers for every dish leaving the kitchen
• Ensure all plates leaving the kitchen meet Chef’s standards for presentation, freshness, and temperature.
• Ensure all plates leaving the kitchen were prepared in adherence to any dietary restriction or food allergy noted on the order ticket.
• Ensure no dish leaves the kitchen unless it is part of a complete order to ensure courses are delivered completely and simultaneously. 
• Manage flow of dinner service for all tables, including private dining, ala-carte dining, and multiple-course tasting menus
• Run food to tables as needed 
• Ensure anyone delivering food to a table is able to authoritatively describe the dishes they are delivering
• Ensure the Expeditor station is appropriately stocked at all times, with items such as plate wipes, Sharpies, thermal printer paper, highlighters, and side towels
• Be aware of and enforce all restaurant policies and procedures
• Be aware of and enforce all Forbes and LQA policies and procedures
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Previous food and beverage experience required or equivalent training.

Work Environment and Context

• Work schedule may vary and will include working on holidays and weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It