Lead Mixologist / Bar Manager (In Confidence)

What's in it for you…

• Deep Hotel discount at locations worldwide!
• Paid time off and holiday pay incentives!
• Professional development and promotion opportunities!
• Benefit options available for full-time associates!

About this job...

As the Lead Mixologist, your creative flair and passion for beverage will lead your Bar team to superior beverage experiences to our guests. Though your effective leadership and innovation, you will create drinks and menus that place The Hotel Fort Des Moines’ In Confidence speakeasy on the map as the "Best Cocktail Lounge" in Des Moines. Our Lead Mixologist must be proactive in handling guest needs, be highly engaging, service-oriented, and take a creative approach to problem solving. The primary responsibility of our Lead Mixologist is to deliver and exceed guest expectations, exceed the Hotel’s vision, resolve challenges, and maintain excellent communication with guests, peers, and management. You and your vision will drive the future expectations of our cocktail program!

What you'll be doing...

• Oversee the day-to-day operations for In Confidence Speakeasy.
• Ensure all staff has arrived and is in proper uniform.
• Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions
• Follow up on staff training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates
• Ensure restaurant is set and looking to specifications before start of shift.
• Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk, Sales Department.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize 
• Insure In Confidence is Prepared for service. making sure that guest and service spaces are clean and stocking essential supplies for ease of use. Retrieve liquor based on requisition.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Prepare cocktails and other beverages to specification with accuracy, honoring special requests and ensuring guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the Speakeasy team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Assist Sales Team and Director of Food and Beverage to execute Private events
• Assist in the development of promotional plans in order to increase business levels and sales
• Ability to submit guest to the venues guest list, table reservations and focus on the development of personal clientele list
• Must be creative on drinks and follow trends with-in the "Cocktail" world
• Take on additional tasks as necessary or assigned by hotel leadership

Requirements...

• Polished appearance and demeanor
• Excellent customer service skills
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
• Must be at least 21 years of age
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
• Knowledge of computer programs including but not limited to Microsoft Office, etc.
• Strong administrative skills, to include business writing, mathematics for basic accounting
• Ability to stand and walk for hours at a time
• Must be able to lift 50 pounds occasionally
• Understand this role requires grasping, writing, standing, sitting, walking, bending, listening, and hearing ability and visual acuity.
• Some college and/or advanced training in Bar operations preferred
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred
• Ability to work calmly under stressful situations
• 8+ hours per day; stand and walk frequently throughout the workday
• Ability to maintain high level of guest satisfaction is in absolute requirement for this position