Housekeeping Manager

Job Description

Job Summary

Supports the Director of Housekeeping in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel’s high standard of cleanliness with the day-to-day activities in the housekeeping and laundry departments.

Job Duties

• Obtains list of rooms to be cleaned and prospective check-outs in order to prepare daily work assignments.

• Moves from room to room to monitor the cleaning and maintenance of guest rooms.

• Inspects cleanliness of guest rooms, storage areas, laundry room, restrooms and public spaces.

• Responds promptly to guest requests in a friendly and professional manner. Follows up to ensure guest satisfaction.

• Assists in the hiring, training and career development of all housekeeping team members, assigns and monitors work and provides counseling as needed, communicate performance standards, and assists with performance evaluations.

• Inventories linen, guest amenities and cleaning supplies; assists in ordering supplies as needed.

Education and Experience

• Associate’s degree; bachelor’s degree preferred
• 2+ years of related housekeeping and/or front desk experience, preferably in a four star or four diamond hotel
• Previous supervisory experience
• Previous Marriott experience helpful

Skills & Abilities

• Excellent verbal and written communication skills
• Strong time management skills
• Excellent planning and organizational skills
• Proficient computer skills using Microsoft Office
• Basic mathematical skills
• Detail oriented
• Ability to work a flexible schedule, including evenings, weekends and holidays

Physical Requirements

• Ability to walk, stand and move about for extended periods, sit, talk, hear, reach, grasp and perform repetitive motions
• Ability to push, pull, lift, carry or otherwise move up to 50 lbs.

Benefits:

• 401k after 90 days, fully vested, company match to 3%
• Marriott Hotel Discounts Worldwide
• Northwood Hospitality Discounts 
• Discounts at our Gallery Restaurant and Spa
• Health Insurance - Vision, Dental, Medical
• Referral Bonus program
• Generous PTO policy

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.