【Waldorf Astroia Osaka】In Room Dining Supervisor ルームサービス・スーパーバイザー

Description

In Room Dining Supervisor is responsible for the management of all aspects of In-Room Dining functions, in accordance with hotel standards. And also to deliver an excellent Guest and Member experience while working with the team to ensure F&B departmental targets are met.

What will I be doing?

As an In Room Dining Supervisor, Supervise, train and inspect the performance of In-Room Dining Staff, ensuring that all procedures are completed to the hotel's standards.  Assist where necessary to ensure optimum service to guests.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise In Room Dining operations
• Communicate and delegate tasks to the team
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Suggestively sell menu items, beverages and wines.
• Taking order, Input and access information into Micros & OnQ system.
• Represent needs of the team
• Check storage areas for proper supplies, organization and cleanliness.
• To ensure breakfast items are all set and help to prepare the set up for breakfast by its open
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. 
• Adjust schedules throughout the shift to meet the business demands.
• Assist Food and Beverage management with achieving financial targets
• Assist Food and Beverage management with training and development of team members
• Assist with annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships

Requirements

What are we looking for?

An In Room Dining Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous Food and Beverage experience
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in hotel industry
• Previous experience in supervising and/or delegation
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!