Lead. Innovate. Inspire. Become Our Director of Operations in the Heart of Chicago!
243 East Ontario
Chicago,
IL
60611
Competitive salary with bonuses, company-paid insurance, 401(k) match, paid time off (vacation, sick, personal, holidays), $100 monthly cellphone stipend, Marriott discounts, FSA/commuter benefits, and annual performance reviews with potential raises.
Lead. Innovate. Inspire. Become Our Director of Operations in the Heart of Chicago!
Title: Director of Operations
Schedule: Flexible availability required, including evenings, weekends, and some holidays
Status: Exempt
Department: Admin & General
Reports to: General Manager
JOB SUMMARY/ABOUT THE ROLE
As a key member of the Leadership Team at Aloft Chicago Mag Mile, the Director of Operations plays a pivotal role in delivering exceptional guest experiences and operational excellence. Serving as the right hand to the General Manager, this highly visible position leads the Beverage & Food team while supporting other operational departments such as Front Office, Housekeeping, and Engineering. You will collaborate with the General Manager to plan and oversee the hotel’s daily operations and act as the GM in their absence. This role directly contributes to key performance metrics, including guest satisfaction, revenue, and team engagement.
QUALIFICATION STANDARDS
Education & Experience:
Physical Requirements:
Leadership & Interpersonal Skills:
KEY RESPONSIBILITIES
Essential Functions:
Guest and Talent Engagement:
Operational Excellence:
Marginal Functions:
FULL-TIME BENEFIT OVERVIEW
At Aloft Chicago Mag Mile, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome individuals from all backgrounds to join us in our mission to deliver innovative hospitality experiences and create memorable moments for our guests and talent members.
Aloft Mag Mile embodies artistic roots, built on the former site of Chicago’s Contemporary Museum of Art, to help travelers “color outside the lines” of other more traditional hotels. Aloft Mag Mile offers easy breezy access to the entire area but is light-years from tradition. Abuzz with the energy of discovery and interaction, this bold new lodging alternative is just steps from Chicago’s Navy Pier, the Revitalized Riverfront, and famous Magnificent Mile - the shopping, cultural, and professional hub of Chicago. Aloft Chicago Mag Mile is a vibrant new hotel that moves to the beat of its guests. Travelers can walk through Chicago’s architectural heritage, world-class shopping, spectacular nightlife and entertainment—all part of the Mag Mile experience.