Food & Beverage Manager

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing. 

What will I be doing?  

As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: 

• As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:  
• Lead, mentor, and supervise the food and beverage team, including chefs, bartenders, and other relevant personnel. This includes training and development programs to be in place to enhance team performance and uphold the hotel’s service standards.
• Conduct regular performance appraisals and provide feedback to improve individual and team effectiveness.
• Ensure a superior guest experience by delivering exceptional food and beverage quality and service. Resolve guest complaints and feedback promptly, maintaining a professional and courteous approach. Anticipate guest needs and personalize their dining experiences.
• Oversee daily operations of all food and beverage outlets, ensuring efficient workflows and timely service. This includes monitoring inventory levels and ordering supplies to maintain smooth operations.
• Maintain high standards of cleanliness, organization, and presentation within the food and beverage areas.
• Ensure compliance with health, safety, and sanitation regulations in all areas of food preparation and service.
• Develop and implement strategies to achieve revenue goals, control costs, and maximize profitability. This includes preparing and managing departmental budgets, including tracking expenses and managing labor costs.
• Monitor and analyze financial performance and provide actionable insights to senior management.
• Collaborate with chefs to create innovative, seasonal, and culturally relevant menus for all dining outlets. Review and update menus regularly to stay current with food trends and guest expectations.
• Work with the marketing team to create and implement food and beverage promotions and special events. Ensure the hotel's F&B offerings are aligned with brand identity and market positioning.
• Develop and maintain strong relationships with vendors and suppliers including negotiating contracts and pricing with suppliers to ensure quality products at competitive rates.
• Ensure compliance with all local, state, and federal regulations regarding food safety, alcohol service, and labor laws.
• Prepare regular reports on operational performance, guest feedback, and financial outcomes for senior management.

Requirements

What are we looking for? 

• Bachelor's degree in Hospitality Management, Culinary Arts, Business Administration, or a related field.
• Proven experience (5 years) in a food and beverage management role, preferably in a full-service international hotel.
• Strong leadership and team-building skills.
• Excellent communication, interpersonal, and experience in delivering extraordinary guest experience.
• Knowledge of food safety standards, sanitation regulations, and labor laws.
• Ability to work in a fast-paced, high-pressure environment while maintaining attention to detail.
• Fluent in English and Bahasa Malayia.
• Strong financial acumen and experience managing budgets.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!