Duty Manager
Description
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you’ll love working for Hilton!
Access to the world’s best Team Member Travel Program with highly discounted rates Discounts of up to 25-50% on products and services in participating Hilton outlets Comprehensive training and support for your new role Access to Hilton University training, offering more than 3000 learning programs Extensive range of career development opportunitiesWhat will you be doing?
Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service.
Assist the Front Office Manager with the management and support of daily Front Office Operations Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded Handle guest requests, inquiries and complaints promptly Handle any management issues or emergencies that arise, record and resolve as necessary Maximise sales revenues through up-selling and marketing programs within the department Maintain knowledge of hotel products, services, policies and emergency procedures Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activitiesRequirements
What are we looking for?
To be successful in this role, you should have a positive attitude and the following experience and skills:
A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, fast food and/or retail sector Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone Excellent leadership, inter-personal, training and development skills A passion for delivering exceptional guest experiences Computer literate Demonstrated ability to resolve problems and conflict, and work efficiently under pressure Well-presented, organised and calm personalityTravel the world and grow your career with Hilton
Hilton has been recognised as the Number 1 Great Place to Work® Institute in the World
Hilton Cairns
At A Glance
Boasting a great waterfront location and surrounded by lush greenery, Hilton Cairns is the perfect base from which to explore the diverse wonders of this unique region. Our modern rooms and suites are luxurious oases of comfort and convenience, while our recreational amenities provide plenty of fun things to do. Culinary indulgence awaits you in our acclaimed restaurants, and the hotel’s spectacular scenery is a perfect backdrop for any event.
Our wide range of meeting spaces is perfect for small gatherings as well as gala events for up to 350 guests. Overlooking Trinity Inlet and the mountain, our Waterfront Terrace makes an ideal venue for special occasions. All meeting rooms are located on the same floor and many boast natural light.
- Wonderful waterfront location just 10 minutes from Cairns Airport
- Close to Cairns Convention Center, Reef Fleet Terminal and shopping
- 7 meeting rooms for 2-300 with WiFi and 24-hour business center
- Outdoor pool, gym, spa and a short drive to local tennis and golf
- Versatile dining venues with great views and al fresco options
