Night Auditor

The Residence Inn by Marriott Downtown City Center is seeking a dynamic On-Call Night Auditor to join our winning team.

This on-call position offers flexibility but also comes with the responsibility of being available for last-minute call-ins for overnight shifts. To maintain employment, the employee must work 1-2 confirmed shifts per month. The nature of this role requires availability for unexpected needs, including last-minute schedule adjustments.

The right candidate for our hotel is an individual who demonstrates and exemplifies the following:

• A true passion for the hospitality business
• Night Owl
• Commitment to exceptional guest service
• A fun, positive attitude with a sense of humor

Job Requirements:

• Previous hotel front desk experience preferred.
• FOSSE experience a plus.
• Weekends and holidays—a MUST!
• Reliable, friendly, and able to make guests feel welcomed and cared for.
• Passionate about excellent customer service with thorough follow-up and attention to details.
• Effective English communication skills.
• Good mathematical and computer skills including the ability to use hotel software.
• Able to stand for extended periods of time with the ability to lift/pull up to 20 pounds.
• Self-managing, responsible, reliable individual knowledgeable on hotel departments and functions and can proactively work across departments.

Job Summary:

• Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Secure payment; verify and adjust billing.
• Activate and file room keys.
• Process all guest requests and relay messages.
• Print contingency lists to have a record of all guests in case of emergency.
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
• Run and review daily reports/logs.
• Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.
• Complete designated cashier and closing reports in the computer system.
• Accept and record wake-up call requests and deliver to the appropriate department.
• Count the bank at the beginning and end of the shift; secure the bank.
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
• Notify Loss Prevention/Security of any guest reports of theft.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Graves Hospitality:

MISSION STATEMENT
To develop and manage best-in-class hotels and food & beverage destinations that deliver exceptional experiences for our guests, create value for our investors, enhance our communities, and inspire a sense of pride in our team members.

CORE VALUES:

1. Passion Matters:
Our tagline is "Passion Forward" for good reasons. We constantly strive to find projects that inspire our passion while seeking and rewarding team members who share our enthusiasm. While expertise and talent make us great, drive, dedication, and pride propel us ahead of the competition. Passion is both philosophy and action. When a passion to be the best in every role is ingrained in our hearts, rooted in our minds, and apparent in each decision, everyone benefits from shared success.

2. Respect Matters:
We always treat others with compassion, empathy, and dignity—not only when holding people accountable for actions or inactions but also by taking the time to recognize and celebrate their successes. Nurturing a positive network of guests, team members, vendors, investors, and managers creates mutual, enduring value for everyone.

3. Collaboration Matters:
We don't strive to be the biggest. We're only committed to being the best. To achieve this, all team members must know they are valued, feel a sense of ownership in projects, and be empowered to influence change. Only collectively can we be our best individually. Only when we leverage our collective genius and reward people for taking risks do we find better ways to solve challenges. Any time there is an idea to drive revenue, decrease costs, increase efficiencies, enhance the work environment, or improve the customer experience, we appreciate the professional expertise and opportunity for increased success.

4. Giving Back Matters:
We exist to make the world a better place—not only for our team members, guests, and investors but also for the communities in which our properties play a vital role. Our hotels and restaurants are community-minded and non-profit-conscious, actively reinvesting locally through programs, donations, and support. Our team is comprised of responsible citizens who make a difference by helping build and sustain communities that are proud of our presence in their neighborhoods.