Director of Guest Services

The Hotel del Coronado is currently hiring a Director of Guest Services! This role manages, administers, and supervises all Guest Services/Bell Services and Contracted areas, in order to maintain the highest level of courteous, professional and efficient service to all guests.

Position Summary:

Hires, supervises, counsels, disciplines, and evaluates all Guest Services Department Managers and Team Members. Action items include, but are not limited to

o   Managing Self and Valet Parking logistics

o   Maximizing and Driving revenue opportunities (Parking Pricing, Porterage, Room Drops, etc)

o   Managing Payroll Costs, Productivity and Staffing Levels

o   Managing Property Wayfinding, including signage for drives and parking structures

o   Maintaining ADA compliance

o   Manage the VIP arrival experience team, sales programs, payroll costs, and review of logs in order to follow up on guest concerns.

Manages all scheduling, and training programs of the Bell, Door, Valet, and Guest Experience Liaison Staff. Monitors employee   performance and encourages improvement. Manages Executive Office projects by directing staff and monitoring progress as required. Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved. Develops, inputs into the computer and monitor, daily, weekly, monthly, and annual department wide budgets and forecasts. Reviews,   submits for approval, and order capital budget items as required. All other duties as assigned.

Supportive Functions:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Coordinates staffing and logistics for all major group movements and special requirements, (e.g., alternative luggage storage for large      groups). Participates in Manager on Duty coverage program requiring constant monitoring throughout hotel and trouble shoot problems.

Qualifications

The success in this role will demonstrate itself through the following attributes and skills:

Works with a positive “can-do” attitude. Excellent verbal and written communications skills. Ability to multitask and attention to detail. Service from the “HEART” approach toward guests and the team.

Required Qualifications

Minimum Education: High School Diploma Minimum Years of Experience: 5 years of hotel experience Minimum Years of Experience: 3 years of luxury hotel experience Valid driver’s license with clean record

Preferred Qualifications

Education: Bachelor’s Degree preferred Minimum Years of Experience: 2 Years Supervisory/Management Experience including Project Management Minimum Years of Experience: 1 Year Parking Management Experience preferred