Banquet Manager

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Hard Rock Hotel Daytona Beach can feel more like play than work. Our property is the premier resort destination of Central Florida. This electrifying resort destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from Sessions restaurant, Wave bar, a Rock Spa® & Salon and music galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Hard Rock Hotel family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Summary

The Banquet Manager is responsible for ensuring smooth operations within the property's banquet and event spaces.  This position is the outlet leader who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the department.  The Banquet Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved.  This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

What you will be doing

• Lead, direct, and manage all department operations.  Maintain regular presence throughout the department. 
• Establish and maintain accurate inventory records.  Participate in periodic department inventories.  Recommend appropriate actions based on results of inventory reporting.
• Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed.
• Monitor performance of the banquet and catering team through verification and analysis or meeting planner satisfaction, mystery shop and quality audits. Initiate corrective action in a timely manner.
• Ensure the proper handling, maintenance, storage, and security of all department equipment.
• Work closely with the audio/visual team to ensure client needs and expectations are met.
• Ensure quality and timeliness of work performed by contracted vendors. 
• Ensure compliance with all applicable laws and regulations.
• Prepare and execute business plans to ensure the maximization of department performance. 
• Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand.  Communicate the role that each employee has in their achievement and ensure accountability. 
• Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation.
• Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly.
• Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Attract and select the best talent available from inside or outside the organization. 
• Develop and implement strategies to retain staff.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.  Monitor and evaluate staff performance and deliver recognition and rewards. 
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law. 
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department. 
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality. 
• Resolve guest complaints and implement changes to prevent future issues.
• Resolve guest and client complaints and implement changes to prevent future issues.
• Monitor quality assurance program scores and guest feedback.  Take corrective action when necessary.
• Maintain presence in property during peak business periods.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Develop positive relationships within the business and social community. 
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment.
• Operate ethically to protect the Hard Rock brand.  Ensure brand and business initiatives are implemented. 
• Maintain confidentiality of guest, employee, and company information. 

Experience, Education, Certifications

• 2+ years’ experience in hospitality management, including 2 years in banquet management.  Luxury hotel experience preferred. 

Degree/diploma or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.

Skills

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.). 
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.               

Additional Requirements

• Deep understanding of lifestyle hotels and premium dining products and services.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.

Ability to work evenings, weekends, and holidays, as needed.

Benefits

• Hotel Travel Discounts
• Paid Training 
• Development Opportunities
• Flexible Schedule 

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.