Massage Therapist

Primary Objective of Position:

Responsibilities and Job Duties:

• Maintain complete knowledge of Spa Services, Products and Fitness Programs.
• Maintain complete knowledge of Forbes, Chuan Spa, and The Langham standards and comply with hotel and departmental policies and procedures.
• Set up workstation and treatment room by following sanitation protocols and stocking with necessary supplies. Maintain cleanliness throughout shift by following sanitation protocols.
• Accommodate all guest requests expediently and courteously.
• Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction.
• Assists to maintain cleanliness of prep room/Spa/locker rooms/treatment rooms following sanitation protocols.
• Escort guests to and from treatments.
• Maintain cleanliness of Spa and treatment areas.

Physical Requirements:

• Requires walking or standing to a significant degree.
• Ability to lift 20 lbs.

Special Skills Required:

• Ability to give a timely Spa service, providing a relaxing and beneficial experience to each Guest.
• Knowledge of draping procedures and protocols.
• Ability to focus attention on Guest needs and remain calm and courteous.
• Ability to remain quiet during treatments.
• Ability to promote positive relations with all individuals who approach the Spa.
• Ability to perform job functions with minimal supervision.
• Ability to perform required minimum of treatments per shift.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to recommend and sell Spa products and services for in-house or for at home care.
• Knowledge of all Massage and Body Treatments offered.
• Ability to remain stationary at assigned post for extended periods of time.
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow up. Ability to focus attention on details.
• Ability to maintain confidentiality of all guest information and pertinent hotel data.
• Ability to read, write and speak basic English sufficient to understand and communicate with employees and guests, understand information and Instructions, read labels, and complete required department forms.

Education Required:

• Massage school degree required.

Experience Required:

• One to three years previous experience in a Spa, Private Practice, Doctor’s Office, Chiropractor’s Office or any combination
• Current Illinois state Massage license required.
• Luxury Spa experience preferred.

EOE, IncludingDisability/Veterans