Guest Relations Manager

Description

Beyond Assisting Guests, It's Ultimate Stay Creator at Parmelia Perth

Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city’s best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.

Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.

Welcome to A World of Opportunities

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.

Parmelia Hilton Perth is more than a destination—it’s a community, where team members find a rewarding career and guests discover the best of Perth.

A World of Rewards

• Smart uniform and laundered
• Complimentary fresh and healthy meals when on-duty catering
• Personal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!
• 25% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program – offered at a rate of $100 per successful referral
• Annual leave: 4 weeks in addition to public holiday allocation
• Discounted Bupa health cover
• Modern and inclusive Team Member areas
• Recognition non-stop all year long!

Responsibilities:

• Guiding the Front Office team and inspiring your teammates in their tasks
• Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
• Mastering protocols and perfecting precision in every data task
• Swiftly addressing guest inquiries and special requests with tailored solutions
• Expertly navigating Hotel Amenities and services, and always delivering above and beyond

About You:

• Proven track record in a comparable position
• Have full Australian working rights and resides in the Perth Metropolitan Area
• Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
• Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
• Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now