Night Auditor

Description

Situated in the heart of Silicon Valley, minutes away from all the major technology giants in the tech industry, Embassy Suites by Hilton Santa Clara has 258 well-appointed suites, complimentary breakfast, and evening reception. We are currently seeking a Part Time Night Auditor to join the front office team. If you have a love for financials and are customer focused, apply today and enjoy great benefits like free parking, shift meal and Hilton discounts! 

Classification: Part-Time

Schedule: Fridays and Saturdays from 10:00 PM - 6:30 AM, with potential additional shifts during the week

Hourly Rate: $21.00 per hour, with opportunity for upsell/incentive pay

The ideal candidate:

- At least 1 year customer service experience required

- Previous Hotel experience preferred

- Must be able to work independently with can-do attitude and works well with other team members

- Full availability to work weekends and holidays as needed

What will I be doing?

As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage.
• Ensure credit card system reconciles to daily transaction lists.
• Schedule, assign daily work, inform and train new team members, as needed. 
• Check in and check out guests, as needed. 
• Answer guest inquires, arrange wakeup calls, assist late night guests. 
• Monitor overnight foot traffic in the lobby and front entrance to the hotel. 
• Ensure the security team is performing the nightly walks around the property and checking in regularly with the front desk. 
• Dispatch Security to rooms or areas of the hotel with noise complaints, as needed. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!