Spa Supervisor

Description

Waldorf Astoria Spa is looking for a Spa Supervisor to join this gorgeous Atlanta property!

Located in one of Atlanta's most prestigious neighborhoods, the Waldorf Astoria Spa is a restorative oasis in which to relax, revive and rejuvenate. Featuring 13 treatment rooms, pools including a 60-foot saline lap pool, and a couples' suite. We offer signature therapies and treatments including body wraps, exfoliators and massages. Waldorf Astoria Spa is located on the third floor of the Waldorf Astoria Atlanta Buckhead hotel. This 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining. 

In this role, you will report directly to the Director of Spa and Wellness.

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What will I be doing?

As a Spa Supervisor, you will assist the Director of Spa and Wellness in supervising and maintaining the integrity of the Spa operation. You will ensure the guest experience is one that is beyond and expectations of the guest. Oversee and monitor the Spa Attendants and Spa Concierge teams.  Assist in the retail operation. Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and Team Members.

• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history.

• Maintain a daily record (via Book4Time software) of all guest requests, reservations and confirmations for guests.

• Manage and effectively executes guest recovery situations for the Spa.

• Supportive leadership and effective coaching that facilitates continuous learning and skill development of team members.

• Assist Spa Attendants and Spa Concierge with guest experience in Spa, providing tours and maintaining daily cleanliness of facility during operating hours.

• Possess professional telephone etiquette for booking appointments, handling guests’ requests, and guests’ inquiries.

• Troubleshoots potential guest, team members, and operational problems.

• Prepares work schedules for personnel, trains concierge and attendants.

• Demonstrates respect, sensitivity, and concern for guests' needs in a professional and gracious manner.

• Provides information about the Spa and its treatments and concepts as well as pricing, as requested.

• Communicates and suggests Spa programs and treatments that would be appropriate for guests and residents’ needs.

• To understand all Spa and Salon services, treatments, and be able to explain each in a clear, precise manner.

• Maintain par levels for beverage supplies and guest use amenities. 

• Coordinate with Housekeeping Supervisor or contract cleaning company to maintain high levels of cleanliness in nightly cleaning. 

• Ensure the overall smooth operation of the check in, check out and guest experience.

• Organize Spa programs for guests participating in conference/group visit.

• Liaise with Residential Manager for resident’s requests and proactive sales programs. 

• Ability to work in a fast paced environment while maintaining a calm appearance

• Comfortable around guests in a state of undress.

• Communicate and describe in an articulate manner the boutique products and their benefits.

• Ability to compare and contrast the different skin and body care products offered.

• Recommend and up-sell products that fit the guests’ needs.

• Regularly check physical inventory with computer inventory to ensure appropriate inventories.

• Create and change product displays to promote various products. 

• Spa MOD in the absence of Spa Management.

• Responsible for initial and continual training of team members.

Requirements

What are we looking for?

The ideal candidate will have the following qualifications:

• Leadership experience in similar role or Front Office operations.
• Excellent, reading writing and oral proficiency in the English language.
• Proficient with computer skills.
• Previous customer service and telephone reservations experience.
• General accounting skills (for daily closing procedure).
• Proficient in Book4Time software program (Preferred)
• High school diploma or equivalent required.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!