Retail Assistant Manager

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room 
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Supervises and oversees the daily operational needs of the Cache Creek Casino Resort Retail Department in the Gift Shop, Mini Mart, Extra’s, and Golf Pro Shop. Responsibilities include scheduling staff, ordering supplies, inventory control, and merchandising. Provides an interactive shopping experience for guests while ensuring the delivery of extraordinary guest service.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Manages operations of shift including assigning workstations and breaks, and coaching, counseling, and  scheduling all staff on duty
• Promotes a positive work environment.
• Operates the Point of Sale System, and runs daily reports as instructed.
• Performs duties of staff positions as needed.
• Responsible for monthly inventory of retail products.
• Responsible for efficient shift and break scheduling to ensure appropriate staffing levels according to business volumes, i.e., special events, holidays, weekends, etc.
• Works with buyer for suggestions on re-orders of merchandise and customer requests.
• Maintains cleanliness of the stores by re-shelving merchandise, dusting, and cleaning as needed.
• Manages down-time activities to ensure staff is always working productively.
• Maintains efficient inventory levels at store and stockroom.  Establishes and monitors replenishment levels.
• Structures appropriate selection of items within a classification based upon brand, desire retail range, theme and floor space.
• Ability to attain all required certifications (TIPS and ServSafe).
• Effectively resolves guest complaints to the benefit of the guest, department, and resort.
• Encourages and enables people to be autonomous and to use good judgement and common sense.
• Fosters collaboration and a positive attitude both with members of your work team, colleagues, and outside vendors.
• Highly motivated, energetic and quality oriented individual with demonstrated initiative for achievement with little direction.
• Excellent time management, communication, organizational and interpersonal skills.
• Maintains a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.

Supervisory Responsibilities

Directly supervises employees in the Retail Operations department. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws to include training employees, assigning and directing work, evaluating performance, and addressing complaints and disciplinary problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill and/or ability required.

Education and/or Experience

One year customer service or retail experience and/or training; Bachelor’s degree; or equivalent combination of experience and education. Must have cash handling and POS balancing experience. One year key holder or leadership experience required.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, mathematical or schedule form.

Age Requirement

Must be at least 21 years of age.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License

ServSafe Certification

Alcohol Awareness/TIPS Certificate

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, kneel, crouch or crawl; to use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit and taste or smell.  The employee may occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by the job include good close vision, distance vision, color vision and peripheral vision, good depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.

While performing the duties of the job, the employee is regularly exposed to secondhand tobacco smoke, and frequently exposed to wet and/or humid conditions, fumes or airborne particles and outdoor weather conditions.  The employee occasionally works in high or precarious places, near vibration and electricity, and around toxic or caustic conditions.  The noise level in the work environment is usually moderate.

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