Player Services Assistant Shift Manager

Description

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Role

Operates the Player Services Department during assigned shift to include effective scheduling, completion of all necessary accountability/compliance duties and paperwork to ensure effective service and coordination.

Responsibilities

Schedules, coaches, and evaluates Main Player Services, Banks, and applicable Booths for optimum performance.

Ensures proper and effective accountability of funds during the shift.

Completes required accountability and compliance paperwork for the shift.

Coordinates with shift managers/supervisors of other departments to ensure timely, courteous service.

Promotes outstanding guest service and provides employees with environment for success.

Ensures that department is in strict compliance with company, state and federal requirements and regulations.

Performs credit/check-cashing duties within the scope of his/her authorized levels.

Maintains knowledge of property information, including memorabilia.

Supervises all Player Services and credit Hard Rockers.

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Qualifications

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).

Previous casino Player Services or credit experience required.

Previous cash handling experience required.

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Player Services transactions.

Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Data entry skills preferred.

Ability to balance shift and Player Services.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.

A Mississippi Gaming Commission work permit is required for this position.

Must possess excellent communication, organizational and analytical skills.

Must be very detailed oriented.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Ability to understand and promulgate written memos, instructions, regulations.

Excellent telephone skills required.

Ability to function with minimum supervision and make effective decisions during the shift.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 Large Currency Transaction Reporting for Operations*

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting F Temperature Changes R

Lifting R Wet R

Carrying R Humid R

Pushing R Noise O

Pulling R Vibration R

Climbing R Hazards R

Balancing R Atmospheric Conditions R

Stooping R Cigarette Smoke O

Kneeling R

Crouching R

Crawling R

Reaching O

Handling O

Grasping O

Feeling O

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination R

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

__X__ Light work

_____ Medium work

_____ Heavy work

_____ Very heavy work

What’s In It For You