Sales & Marketing Coordinator - New Resort Oceanfront

Description

Are you searching for a place where we work as a team, have fun, and feel inspired? Join us at the Max Beach Resort - Daytona Beach! We are seeking an experienced Sales Coordinator to assist with our Group sales and marketing efforts. Must be flexible and able to fill a role that ranges from Sales Support to Marketing and social media assistance.

Benefits Offered to Full-time Team Members:

• Paid Time Off (PTO) and Vacation Pay

• Medical Insurance

• Dental Insurance options

• Vision Insurance options

• Supplemental Insurance

• 401K

A few of the job functions for this fun position:

1. Coordinate all group sales activities, including events, weddings, catering and group rooms.
2. Prepares all event documentation and coordinates with sales, hotel departments and customer to ensure consistent, high level of service throughout pre-event, event and post event phases.
3. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
4. Acts as liaison between field salesperson and customer throughout the event process. Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements, with a focus on upselling.
5. Proactively identifies operational challenges associated with his/her event and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
6. Manages catering and meeting space for assigned groups.
7. Advises sales staff as to ability to accommodate client demands. Assist sales staff in promoting hotel, developing leads and securing re-bookings.
8. Access and input data into a computer system to generate account history reports.
9. Assists with marketing efforts, ensuring promotional booking links are built and working correctly, assists with social media sourcing of content, website accuracy.
10. Ensures sales software data entry is correct and up to date at all times.
11. Other duties as assigned to ensure the success of the resort.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers. Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error. Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads. Hotel reservations & Sales and Catering software program knowledge is helpful. Flexible hours to meet group needs, weekends and weekdays.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)