Room Service Server / Hobnob Server

About this job...

Room Service Servers are an integral part of the Guest's culinary experience during their stay. They are responsible for the set-up, delivery, and retrieval of food and beverage orders as well as delivery of VIP amenities to guest rooms and hospitality suites. All while ensuring quality service, guest satisfaction and the achievement/maintenance of brand standards and profit maximization.

What you'll be doing...

• Respond to in-room dining service phone calls.
• Accurately take and confirm the order, offering additional items to up-level the guest experience; enter the order in the sales system.
• Obtain all requested and necessary order items and package according to standard.
• Promptly deliver the in-room dining order as requested, thank the guest, and confirm the order meets guest expectations.
• Act to resolve order discrepancies or issues.
• Communicate with coworkers and guest services team as necessary to ensure guest satisfaction.
• Complete additional related tasks as assumed or assigned by management. 

Why you will enjoy this job...

• Customer-service oriented environment.
• Opportunity to serve guests and make lifelong memorable experiences.
• Developing great connections by meeting and greeting new people every day.
• Opportunity to grow professionally, improve soft skills, and promotional opportunities.
• Work with like-minded team members with a passion for service and hospitality

Qualifications

Food and Beverage background

1+year server experience is preferred, but will train the right candidate 

must be at least 18 years of age

Early mornings required. 1st shift starts at 5am

Experience & Education: 

• 1+ years of restaurant serving experience or like 
• High School diploma or equivalency education certificate required

Communication:

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace

Physical Musts:

• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds frequently
• Reach, bend, stoop, and pivot frequently throughout the workday