Assistant Banquets Manager

Description

An Assistant Banquets Manager is responsible for assisting with managing operations of Banquet events to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

What will I be doing?

As an Assistant Banquets Manager, you will be responsible for assisting with managing operations of Banquet events to deliver an excellent Guest and Member experience. An Assistant Banquets Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Responsible for the development and implementation of a training plan to ensure a high quality presentation and level of customer service within the banquet service/function service staffs.

• Manage, in conjunction with the Executive Steward, the inventory, control and breakage/loss reduction of china, glass and silver as it relates to function services and banquet services.

• Give daily support and guidance to fellow banquet personnel as well as monitor job performance to ensure a successful meeting/banquet experience by our guests.

• Maintain a high level of service by constantly training and coaching all direct reports and staff.

• Assist with annual and mid-year appraisals with team members under your responsibility

• Manage guest queries in a timely and efficient manner

• Work within budgeted guidelines

• Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures

• Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas on all banquet levels.  Coordinate with Housekeeping and Engineering to ensure the highest level of product delivery.

• Develop menus with other members of Food and Beverage team

• Accountable for monthly stock takes

• Incentivize team members to maximize sales and revenue

• Comply with hotel security, fire regulations and all health and safety legislation

• Assist other departments wherever necessary and maintain good working relationships

Requirements

An Assistant Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Food and Beverage Management or Supervisory experience
• Knowledge of Financial Systems
• Flexibility to respond to a range of work situations
• Committed to delivering high levels of customer service
• Positive attitude
• Good communication skills
• Flexibility to respond to a range of different work situations
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Willingness to develop team members and self
• Degree in Relevant Area

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Hilton Mississauga/Meadowvale welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.