Photo of Embassy Suites by Hilton Anaheim North, Anaheim, CA

Guest Service Agent

Embassy Suites by Hilton Anaheim North

3100 East Frontera
Anaheim, CA 92806

223 Room All Suite
Géré par HHM Hotels
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Compensation: $19.00 per hour, Temps partiel

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publié Le 9 Décembre 2024

Embassy Suites by Hilton Anaheim North

Close to Disneyland with daily shuttle service

We're just a 15-minute ride from Disneyland Resort via direct shuttle service. Camelot Golfland, Honda Center, and Angel Stadium of Anaheim are within five miles. Knott's Berry Farm is nine miles away. Every stay includes cooked-to-order breakfast, a suite with two rooms, and an evening reception. Our indoor pool, sundeck, and fitness center are yours to enjoy.

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