Sales Manager - and Waldorf Astoria Orlando

Description

Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando are seeking a Sales Manager to join our dynamic team!

Located within the Bonnet Creek complex, Signia by Hilton Orlando Bonnet CreekandWaldorf Astoria Orlando offer luxury accommodations and premier event spaces. Our hotels provide unmatched service and sophistication for corporate events, social gatherings, and conventions in the heart of Orlando.

The ideal candidate is an experienced hospitality sales professional with strong client relationship skills, a proven ability to meet sales targets, and a deep understanding of hotel operations, guest services, and event coordination.

Position Overview:

As a Sales Manager, you will be responsible for soliciting and responding to companies and organizations to book guest rooms and meeting space, as well as encouraging them to purchase food and beverage services from the hotel. Your role includes coordinating prompt, courteous, and efficient service to meet customer needs and maximize hotel profits.

The Benefits:

Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:

• Access to your pay when you need it through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) with a 15% discount
• Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.

What will I be doing?

As a Sales Manager at Signia by Hilton Orlando Bonnet Creek & Waldorf Astoria Orlando, you will represent the hotels in developing and managing client relationships for moderate-sized groups requiring 75–300 guest rooms. Your role involves coordinating the sales process from lead generation to contract execution, while ensuring high standards of service and revenue growth.

Position Summary:

• Sales Solicitation: Solicit and respond to leads from prospective clients by phone and in-person conversations. Target moderate-sized groups requiring guest rooms, meeting space, and on-site catering services.
• Client Relations: Meet with and entertain current and potential customers to build and maintain strong relationships, respond to inquiries, and understand client needs.
• Proposals and Contracts: Prepare proposals and/or contracts to advise prospective customers of guest room rates, meeting space availability, banquet dates, and pricing. Calculate and quote prices within hotel guidelines.
• Client Qualification: Qualify inquiries and client requests to align with strategic goals, and understand customer buying needs to tailor offerings accordingly.
• Customer Service: Coordinate with hotel departments to ensure the timely and efficient delivery of services to meet customer needs, from accommodations to catering.
• Site Inspections: Conduct site inspections with potential clients, showcasing guest rooms, meeting space, banquet facilities, and other hotel amenities.
• Sales Meetings: Attend weekly sales departmental meetings and other scheduled meetings to support business operations, including tentative review, lost business review, and group pick-up discussions.

Core Responsibilities:

• Respond to leads for guest room, meeting space, and catering inquiries.
• Prepare customized proposals and negotiate contract terms to maximize hotel profitability.
• Host site visits to familiarize prospective clients with the property and its offerings.
• Build and nurture long-term client relationships to foster loyalty and repeat business.
• Analyze and report lost business, reviewing reasons to improve future sales efforts.
• Collaborate closely with hotel operations to ensure seamless event execution and client satisfaction. #LI-AT3

Requirements

What are we looking for?

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor's Degree preferred
• Minimum Years of Experience:  Minimum of two years of Hotel experience in guest contact areas. Previous sales experience preferred.
• Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
• Highly professional presentations and oral and written communication skills.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!