Guest Service Agent

Responsibilities: In this role you will welcome guests, manage their information, distribute keys, and assign rooms, and answer any general inquiries to ensure they have an excellent stay with us.  

Requirements:  

• Prior front desk experience in a Marriott brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career.  We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment! 
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack) 
• Strong communication and listening skills and excellent speaking, reading, and writing ability 
• Fluency in English: additional languages preferred. Spanish language skills are highly desired 
• Flexible schedule required for days, weekends, and holidays 
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others 
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming 
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas