People & Culture (HR) Manager

Summary of Position:

Essential Functions:

Manages the recruitment, onboarding and processing of new hires.

• Manages the recruitment, onboarding and processing of new hires.
• Serves as point of contact for associate questions related to employment, workplace concerns and suggestions, and payroll.
• Facilitates People & Culture related programs including Trip Reduction, Recognition, Safety and Orientation.
• Supports conflict resolution and associate feedback processes with guidance/direction from Director of People & Culture.
• Monitors workplace safety protocols and manages Worker’s Compensation claims reporting and facilitates FMLA/Personal LOA when necessary
• Maintains associate files, including folders, certifications, and I-9’s.
• Engages eligible participants in health and wellness benefits and supports and promotes other company benefits.
• Ensures associate benefit elections are updated across systems and preforms monthly benefits billing and reconciliation process.
• Coaches leaders on associate documentation procedures, regulatory compliance, and any additional People & Culture related inquiries.
• Facilitates documentation of associate communications (verbal/written/final warnings).
• Supports a positive culture through communication with associates and associate recognition/appreciation.
• Generates monthly and ad hoc reports using HR software, including benefits reports, pay reports, turnover reports, etc.
• Completes employment verifications, unemployment claims, wage garnishments, etc.
• Maintains confidentiality and privacy for all associates while maintaining a professional relationship with leaders and associates.
• Processes terminations and conducts exit interviews.
• Processes and maintains associate data using HRIS system (ADP) and other HR software.
• Other duties as assigned by the Director of People & Culture, Corporate Director of People & Culture and/or VP of People & Culture.

Qualifications:

Education:  High School Diploma/GED required; Bachelor's degree preferred

Experience:  Minimum of two (2) years’ experience in a Human Resources generalist role, preferably in a hospitality or service environment

Certificates or Licenses:  N/A

Knowledge, Skills, and Abilities:

• Excellent interpersonal and communication skills
• Strong understanding of HR fundamentals, including recruiting, associate relations, and compliance
• Proficiency with computer systems including Microsoft Office Suite
• Experience utilizing an HR software (HRIS/ATS), such as ADP, Paylocity, Paycom, UKG, etc.
• High attention to detail and ability to maintain a well-organized workspace

Proficient in Spanish language communication a plus

Experience conducting trainings or leading meetings in small or large group settings

Personal Characteristics:

• Behaves in an ethical and honest manner
• Communicates effectively: Speaks, listens, and engages in a manner that is clear, thorough and timely; effective in reading, writing and communication using the English language
• Exhibits a professional appearance appropriate for a four-diamond resort (specific grooming standards are available for review)

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. To be successful at The Scott, team members must share both our Purpose (making space for genuine hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.