Photo of Westdrift Manhattan Beach, Autograph Collection, Manhattan Beach, CA

Banquet Manager

Westdrift Manhattan Beach, Autograph Collection

1400 Parkview Avenue
Manhattan Beach, CA 90266

393 Room Resort
Géré par Westmont Hospitality Group
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Compensation: $80,000 to $85,000 per year, Temps plein

Job Summary 

The Banquet Manager is responsible for the set up and break down of all banquet facilities according to the specifications of the client. Must be driven to exceed guest expectations for service, food presentation and quality. Must be creative in the set-up of banquet space for exceptional presentation for guest. Must be able to direct a staff in proper service techniques, geared towards a fine dining experience. Must be able to maintain the organization and cleanliness of the banquet facilities and storage areas. The individual must also be able to adapt quickly to the changing needs of the clients.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Managing Banquet Operations

  • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
  • Applies knowledge of all laws, as they relate to an event.
  • Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
  • Adheres to and reinforces all standards, policies, and procedures.
  • Maintains established sanitation levels.
  • Manages departmental inventories and maintains equipment.
  • Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
  • Schedules banquet service staff to forecast and service standards, while maximizing profits. Makes sure to complete payroll on time and address any payroll concerns that the team might have. 
  • Assists team in developing lasting relationships with groups to retain business and increase growth.

    Participating in and Leading Banquet Teams

  • Sets goals and delegates tasks to improve departmental performance.
  • Conducts monthly department meetings with the Banquet team.
  • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
  • Acts as a liaison to the kitchen staff.
  • Leads shifts and actively participates in the servicing of events.

    Ensuring and Providing Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Ensures employees understand expectations and parameters.
  • Strives to improve service performance.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Reviews comment cards and guest satisfaction results with employees.

    Conducting Human Resources Activities

  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Monitors progress and leads discussion with staff each period.
  • Participates in the development and implementation of corrective action plans.
  • Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
  • Attends and participates in all pertinent meetings.

     PHYSICAL DEMANDS

    • Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift.
    • Lifting Thirty (30) pounds maximum.
    • Ability to grasp, lift and/or carry, or otherwise move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
    • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

    Requirements:

    • High school diploma or GED
    • 2 years experience as Banquet Manager or Event Management, Food and Beverage, or related professional area.
    • Hold a current Food Handler Card
    • Able to process paperwork
    • Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
    • Knowledge of the appropriate table settings and service ware. Knowledge of various types of equipment and set up styles used in the meeting rooms. For example: different table types (round, schoolroom, etc.).
    • Ability to understand verbal English sufficient to understand verbal job requests from supervisor and guests

    Westmont Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Westmont Hospitality Group conducts post-offer Background Check/Drug Testing.

    • Publié Le 2 Décembre 2024

    Westdrift Manhattan Beach, Autograph Collection

    The Westdrift Manhattan Beach, Autograph Collection Story

    The very first developers of Manhattan Beach dreamt of a unique resort community built atop coastal sand dunes. While picturesque, these massive dunes created a major challenge for the original township, as westerly winds caused a constant drift of sugary sand across streets, railroads and boardwalks. In a monumental effort that would forever change Manhattan Beach, most of these dunes were leveled in order to build the town and the sand was purchased and shipped to the beaches of Waikiki. Westdrift Manhattan Beach, Autograph Collection is a unique hotel inspired by the West Coast lifestyle, the sand dune history of Manhattan Beach and the driftwood finishes used in the hotel lobby. The name evokes the endless California summer for adventurous individuals in search of a boutique hotel experience-an all-in-one destination with room to stay and play.

    Our Manhattan Beach hotel has it all: sun, sand and sea. Located in the upscale South Bay area, our luxury hotel sits on 26 beautifully landscaped acres just 3 miles south of Los Angeles International Airport (LAX). Marriott’s Autograph Collection is comprised of upper-upscale to luxury independent, with distinctive personality, Exactly like nothing else.

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