Banquet & Events Manager

Description

RESPONSIBILITIES:

Supervises, guides, and trains all operational Associates in the Catering, Banquets & Events department.

Ensure that all Banquets & Events operational shifts are covered to ensure constant a smooth operation within the department.

Schedules, evaluates and directs all Banquet & Events Associates.

Provides disciplinary action when, and if, necessary.

Provides Banquets & Events Associates with the necessary tools or equipment they need to perform their job.

Take immediate action on problems that are encountered in the Banquet & Events Department.

Participate in bi-weekly Operations meetings, and the weekly sales and resume meetings.

Monitors, directs, and coordinates effective sanitation, cleanliness, and organization efforts in the Banquets & Events operational areas; to include maintenance and control of glassware, china, silver, and linen and supplies for the Banquets & Events department.

Coordinates the efforts of the Banquets & Events department to coincide with volumes in business generated by the Sales & Catering department.

Establishes, directs, and reviews liquor procedures to ensure adequate security and accountability, presentation and service performance.

Handles or assists with any guest-related complaints, as well as coordinates the follow-up on those complaints.

Knowledgeable and practices food and liquor regulations.

Operates within established guidelines regarding costs, expenses, sales, and profit for the Banquet & Events department. Develops, institutes, and maintains control and procedures to ensure sameness.

Prepares a weekly sales and operational report for the Banquets & Events department.

Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping up with the standards of Concord Hospitality operation.

Works in close cooperation promotional and operational efforts to maximize achievement of the Banquets & Events department.

Analyzes and monitors profit and loss statements.

Interview and hire new personnel if an immediate manager for a certain department is not available, when needed.

Reviews and approvals of all Banquets & Events department hires, job transfers, warning notices, counseling sessions and terminations.

Evaluates Banquets & Events Associates’ performance and refers to the Standard Operating Procedures.

Reads, learns, understands, and refers to the Concord’s Standard Operating Procedures.

Conducts performance evaluations and training sessions with the Associates within the Banquets & Events department.

Promotes and ensures the upkeep of the Banquets & Events department’s training procedures and personnel development.

Provides for a safe work environment by following all safety and security procedures and rules.

Assist other Leadership Team members and/or managers when needed.

Evaluates staff performance on a 90-day and annual basis.

Each associate will be required to follow the rules as found in the Concord Hospitality Associate Handbook.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

At Concord Hospitality, our Banquet & Events Manager earns competitive wages, receive our extensive benefit package including dental/vision plans, life insurance, ST/LT disability options, tuition assistance plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.