Photo of New Bedford Harbor Hotel, Ascend Hotel Collection, New Bedford, MA

Guest Service Agent / Night Auditor

New Bedford Harbor Hotel, Ascend Hotel Collection

222 Union Street
New Bedford, MA 02740

68 Room Hotel
Géré par Waterford Hotel Group

Hotel discounts, same day pay, holiday pay, advancement opportunities!

Postuler maintenant Save this job
Tweet
LinkedIn
Come for a JOB, stay for a CAREER.
Compensation: Competitive Pay, Temps partiel

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.  Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.   The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.  They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent. 

Responsibilities include:

  • Greeting & Thanking guests in a sincere and friendly manner

  • Checking in and checking out guests.

  • Assigning rooms & taking care of administrative duties

  • Answering phone

  • Posting charges to appropriate accounts

  • Performing duties on a daily checklist

  • Passing information within departments to ensure guest satisfaction. 

  • Communicating with guests and ensuring their needs are met. 

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

  • A keen eye for detail, time management and great customer service skills.

  • Pleasant and friendly demeanor.

  • Able to work as a team and independently. 

  • Flexible working hours.

  • Ability to work with little or no supervision while meeting high-performance standards.

  • Physical mobility and stamina.

  • Must be able to pass a background check

  • Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Publié Le 2 Décembre 2024

New Bedford Harbor Hotel, Ascend Hotel Collection

A boutique hotel in downtown New Bedford

New Bedford Harbor Hotel, Ascend Hotel Collection®, offers chic accommodations for business and leisure travelers. When you stay at the New Bedford Harbor Hotel, you can easily navigate the area to enjoy the unique local sights and sounds. Situated in downtown New Bedford near the business district, our hotel is close to popular attractions like the New Bedford Whaling Museum and the New Bedford Art Museum. Our hotel is also a short ferry ride from Martha’s Vineyard and Nantucket, making it easy to enjoy a day trip to these scenic destinations. Many of our guests also schedule tours of the harbor.

Our one-of-a-kind boutique hotel features the classic amenities busy travelers prefer, such as free WiFi, free continental breakfast, state-of-the-art fitness center, and a lobby lounge and bar area. Our guests are invited to join us for lunch or dinner in the New Bedford Harbor Hotel Restaurant to enjoy New England classics and modern fare.

Our cozy guest rooms reflect the ambiance of the New Bedford area, from the décor to the furniture. In addition, our hotel staff is friendly, responsive, and committed to ensuring you have a memorable stay. Please let us know if you’d like to take advantage of valet cleaning services.

Other Job Openings