General Manager

Description

About the Opportunity

Are you ready to lead as General Manager of our Tempo New York Times Square? We’re looking for a skilled and forward-thinking leader to join our team and help take our hotel to the next level.

As General Manager, your leadership and expertise will be instrumental in ensuring that our guests enjoy an unforgettable stay. You will oversee daily hotel operations and provide comprehensive leadership as we uphold our commitment to delivering exceptional guest service and achieving financial success.

About the Property

Situated in the heart of Times Square, Tempo New York Times Square offers a vibrant retreat where modern design captures the city's dynamic energy. Guests can unwind in thoughtfully crafted spaces, enjoy locally inspired cuisine, and take in stunning skyline views. Just steps from Broadway theaters, top shopping, and iconic landmarks, the best of Manhattan is right outside the door, where guests can immerse in the energy of New York City. 

For more information about Tempo New York Times Square, click HERE.

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation.
• Ensure guest and team member satisfaction.
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Recruit, interview and train team members.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
• Serve as primary liaison with hotel owners and corporate entities.

Requirements

What are we looking for?

Basic Qualifications:

• Experience managing a property with minimum $30 million revenue and 350 rooms.
• Minimum of 3 years Hotel Manager OR 5 years Executive Committee Member experience at a similar-sized or larger hotel.
• Experience managing owner relations and fostering positive partnerships.
• Strong financial acumen, with the ability to manage budgets and drive profitability.
• Demonstrated ability to build and grow market share for a newly established property, contributing to success in competitive markets.
• Proven track record of ramping up hotels to stabilization, with strategic focus on sustained growth and operational excellence.
• Adept at identifying opportunities for business expansion and driving long-term profitability in the hospitality industry.

Preferred Qualifications:

• Experience managing unionized hotel operations.
• Lifestyle brand experience.
• Hilton brand expertise.
• Local market experience. 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $275K - $290K and is based on commensurate experience.