Personal Concierge Manager - Waldorf Astoria Heliopolis

Description

Waldorf Astoria has continued to pioneer exceptional experiences that redefine the art of hospitality; Join our team and be part of a legacy where we shape the future of luxury hospitality.

It's not just a job vacancy, we will help you elevate your career by offering a variety of learning & development programs, career growth & thousands of opportunities all around the world. Take the next step and be the star of your own success story!

What we offer:

Thriving work environment.

Team members' special rates for Hilton hotels worldwide.

Thousand opportunities for career growth and development.

Comprehensive learning & development programs that fits all fields.

Opportunity to give back to the community and have a bigger social impact through Social Responsibility Hilton programs.

Competitive compensation and benefits.

Daily duty meal.

Life insurance.

What will I be doing?

The Personal Concierge Manager at Waldorf Astoria is dedicated to ensuring an exceptional guest experience by managing and providing personalized concierge services. This role involves anticipating and fulfilling the needs of VIP guests, coordinating special requests, and creating bespoke experiences that exceed expectations. The ideal candidate is a proactive, resourceful, and service-oriented individual with a deep understanding of luxury hospitality. A Personal Concierge Manager  is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Greet and welcome VIP guests upon arrival and ensure their needs are met throughout their stay. Provide personalized service by anticipating guest needs and preferences. Handle all guest inquiries, requests, and complaints promptly and professionally. Arrange and coordinate special services such as dining reservations, spa appointments, transportation, and excursions. Organize personalized experiences, including events, celebrations, and in-room amenities. Maintain up-to-date knowledge of local attractions, restaurants, and entertainment options. Develop and maintain strong relationships with guests to ensure repeat visits and loyalty. Act as a point of contact for VIP guests and provide a seamless communication channel. Collaborate with other hotel departments to ensure cohesive service delivery. Manage the team schedules and tasks. Maintain accurate records of guest preferences, services provided, and feedback received. Prepare reports on the team's activities and guest satisfaction. Train and mentor the team to uphold service standards and enhance guest experiences. Stay informed about industry trends and continuously seek ways to improve service offerings.

Requirements

What are we looking for?

Personal Concierge Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a similar role in hotels sector
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a luxury hotel
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!