Front Office Supervisor - Hilton Aruba

Description

A Front Office Supervisor supervises the activities managed at the hotel front office, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office  Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervises front desk staff to insure smooth and efficient operation during the assigned shift.
• Observes performance and encourages improvement.
• Ensures compliance with company standards to ensure consistent high quality guest relations.
• Implements resolutions by using discretion and judgment.
• Monitor Kipsu messaging platform during the assigned shift to ensure consistent quality service is provided.
• Uphold Hilton's Aruba commitment to deliver exceptional guest experience by consistently providing personalized and efficient room assignments and service.
• Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Advise your shift team of any special events or VIP Guests in the hotel that day
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Requirements

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Education - M.A.V.O. / E.P.I.
• Goof oral and written communication skills in English and additional language skills in Spanish, Dutch and Papiamento.
• Knowledge of Microsoft Office, OnQ, Vingcard Key system, Elevon credit card machine and Kipsu.
• Able to work under pressure.
• Highly motivated and with positive attitude.
• Diligent, accurate and able to work independently.
• Integrate with a professional attitude.
• Result and customer oriented.
• Social skilled and team player.
• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!