Guest Service Supervisor Food & Drinks

Description

ABOUT OUR PROPERTY

Our hotel is an exclusive focus service hotel located in the city center of Mbabane on the Mhlambanyatsi Road. We’re in the Central Business District, steps away from the government interministerial building. We are a 4-star hotel. Our mission as Hilton is “to fill the earth with light and warmth of hospitality by delivering exceptional experiences – every hotel, every time.”

Overview:

At Hilton we are committed to providing our Team Members with equal opportunities for career development and personal growth through our available learning and development programs that we offer through our Hilton University. We pride ourselves on highly embracing diversity, equity and inclusion (DE&I). We always aim to create a working atmosphere where our Team Members feel valued, respected, motivated and remain the great place to work for all at all times. We also pride ourselves with our Environmental, Social and Governance (ESG) goals.

About the Job:

As a Guest Service Supervisor Food & Drinks, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Guest Service Supervisor F&D will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards.

Roles and Responsibilities:

• Oversee the service activities during the assigned shift in all or selected F&D outlet(s) by providing brighthearted hospitality
• Assist the Food & Drinks Manager in providing a safe and stimulating working environment, allowing all F&D Service Team Members to thrive and grow their skills.
• Help ensuring that all team members in the F&D Service Team understand their purpose and are fully equipped with the tools, skills, behaviours, and knowledge required to deliver a high quality and brand unique F&D guest experience
• Ensure compliance of brand standards
• Manage guest queries in a timely and efficient manner
• Assist Food and Drinks management with achieving financial targets

Requirements

Qualifications & Attributes:

• A formal tertiary qualification is preferred and completion of form 5 certificate, compulsory.
• Completion of LEAD 2.1 and HTA is an added advantage
• Previous experience in a similar role and industry.

What's in it for you:

Competitive salary Exclusive perks Professional growth within a prestigious organization.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

If you are passionate about creating exceptional leisure experiences and have the skills and qualifications we are looking for, we invite you to apply. Join us and be part of a team that is committed to delivering unparalleled service and unforgettable memories. Apply now and closing date is 26^th of November 2024 COB