Food & Beverage Attendant – Winter Wonderland Experience

Description

Job Title: Seasonal Food & Beverage Attendant – Winter Wonderland at The Ben Hotel

Department: Outdoor Ice-Skating Experience / Food & Beverage

Reports To: Rink Manager / Assistant Manager

Employment Type: Seasonal (November - March)

Job Summary:

Become part of the festive excitement at The Ben Hotel’s Winter Wonderland as a Food & Beverage Attendant! In this dynamic seasonal role, you will assist with food and beverage operations during our outdoor ice-skating experience, ensuring guests enjoy delicious offerings while creating lasting memories. As part of the F&B Crew, you will provide exceptional customer service, handle food preparation, and maintain cleanliness and efficiency in all service areas.

Key Responsibilities:

• Guest Interaction: Greet and engage guests in a friendly and enthusiastic manner, creating a welcoming and enjoyable atmosphere.
• Order Taking & Processing: Accurately take and process food and beverage orders from guests, whether at kiosks, service counters, or tables.
• Food & Beverage Preparation: Assist in preparing food and beverage items, including snacks, hot drinks, and festive treats, while following food safety and sanitation standards.
• Order Delivery: Ensure prompt delivery of food and beverage orders to guests, providing excellent service throughout their experience.
• Cleanliness & Maintenance: Maintain cleanliness in all food and beverage areas, including outdoor seating, counters, and preparation spaces. Perform cleaning duties as required to keep the environment tidy.
• Inventory Management: Help stock and replenish supplies, ensuring that all food and beverage items are available and organized.
• Cash Handling: Handle cash and credit card transactions using a POS system in a fast-paced environment. Manage a cash drawer while ensuring accuracy in transactions.
• Safety Monitoring: Monitor on-ice safety and ensure all patrons follow the Skaters Code of Conduct during the skating experience.
• Skate Rental Assistance: Pass out and re-shelve skates in the Rental Skate area, assisting patrons as needed.
• Office Support: Assist in the Office as required, supporting operations and administrative tasks.
• Greeter/Waiver Stand: Work at the Greeter/Waiver stand as required, welcoming guests and ensuring all waivers are signed.
• Skate Lacing Assistance: Assist patrons in the Skate Lace Area, helping them prepare for their time on the ice.
• Ice Maintenance Support: Assist with ice maintenance as required, ensuring a safe and enjoyable skating environment.
• Team Collaboration: Work collaboratively with fellow crew members to ensure smooth operations, assisting in various roles as needed across the food and beverage outlets.
• Health & Safety Compliance: Adhere to all health and safety regulations, ensuring a safe and hygienic environment for guests and staff.
• Other Duties: Perform other duties as assigned by the manager and assistant managers.

Qualifications:

• Experience: Previous experience in food and beverage service is a plus, but not required. Strong customer service skills are essential.
• Physical Requirements: Ability to stand for extended periods and perform tasks such as lifting trays and cleaning.
• Communication Skills: Excellent verbal communication skills and the ability to interact professionally with guests and team members.
• Adaptability: Ability to work in a fast-paced environment, multitasking effectively and responding to guest needs promptly.

To Apply:

Join us for a magical holiday season! Apply now to be part of the Food & Beverage Attendant at The Ben Hotel’s Winter Wonderland!

The Ben Hotel & Concord Hospitality is an equal-opportunity employer, committed to diversity and inclusion.