Assistant General Manager - NEW Hyatt Place

SUMMARY

• Must be trained and able to perform assignments in all hotel departments.
• Assist the General Manager in the development and communication of departmental strategies and goals.
• Educate, train and motivate hotel team while ensuring they have the information, tools and equipment needed to effectively perform their job functions.
• Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
• Provide regular direction and manage hotel operations for all or some of the following areas:
  • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
  • Food and Beverage, which may include Breakfast service, Dinner service and/or Catering Events in the conference center.
  • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
• Ensure “The Shop” is stocked and maintained in an orderly and appealing manner, ensuring it is compliant with Hilton brand standards. Monitor inventory and order replenishments in a timely and efficient manner, ensuring pricing is set in systems to ensure profitability and monitor continually.
• Establish and implement appropriate service recovery guidelines are in place to ensure the highest Guest Satisfaction Standards (GSS). Respond to guest complaints or concerns in a prompt and professional manner in accordance with Hilton brand and LHG standard.
• Promote teamwork, quality and service through daily communication and coordination with other shifts and departmental management.
• Practice model behavior in leading by example.
• Attend workshops, and certification trainings to ensure compliance with local, State and brand requirements.
• Communicate effectively to all departments on service score goals and achievements
• Effectively control payroll and variable expenditures.
• Monitor inventory and par levels in each department.
• Work one on one with team members to achieve optimal performance results.
• Conduct periodic inspections throughout the hotel focusing on cleanliness and “guest ready” atmosphere.
• Interact with guests, be readily available, and visible during prime time check in and check out hours.
• May be required to work nights, weekends, and/or holidays.
• Assists in hiring, onboarding, training, and evaluating of all team members.
• Is acting as the General Manager when the General Manager is not present
• Perform any other duties as requested by the General Manager

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - The trait of being dependable and trustworthy.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Safety Awareness - Ability to identify and correct conditions that affect employee safety.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.
• Regular and consistent attendance.