Lead Host

What's in it for you...

• Insurance enrollment available from day 1.
• Paid time off accrual beginning day 1,
• Holiday pay available from day 1.
• 401(k) enrollment after 30 days.
• Hotel and travel discounts at select regional locations.
• Promotional opportunities.

About this job...

The hosts are often the first smiling faces the guests see when arriving at the restaurant and build the foundation of an exceptional dining experience. Responsible for ensuring quick, engaging, and effective communication with guests, the lead restaurant host plays a critical role in overall guest satisfaction. Lead restaurant hosts must maintain communication with restaurant management, servers, and seat guests according to preferences and restaurant capability.

What you'll be doing...

• Seat guests promptly to effectively balance the needs of the service staff while accommodating preferences whenever applicable.
• Set up the restaurant and/or lounge area for service.
• Stock all areas with necessary items, equipment, and tools, and manage stock throughout the shift.
• Provide each guest with an individualized greeting using charisma and stylized communication.
• Purposefully navigate and seat each guest with respect to individual requests.
• Warmly accept telephone calls professionally, listen thoughtfully to each guest inquiry, and provide accurate information or assistance.
• Maintain cleanliness of restaurant spaces to be inviting and accommodating.
• Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation.
• Complete additional duties as assigned.

Requirements...

• Provide excellent communication skills when speaking, reading, writing, and understanding the primary language(s) used in the workplace.
• Opentable experience preferred. 
• Ability to manage complaints tendered by guests. 
• Possess excellent knowledge of room, restaurant, and bar services.
• Ability to address all issues related to guest service.
• Experience in related fields such as the hospitality industry or a hotel is preferred.
• Able to stand, walk, grasp, bend, and pivot repeatedly.
• Able to lift up to 30 pounds occasionally.

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.